Request for Detailed Explanation Regarding Flight CI771 Diversion on 19 August 2024

Request for Detailed Explanation Regarding Flight CI771 Diversion on 19 August 2024

[Alviro Iskandar Setiawan]

Dear China Airlines Customer Service,

I hope this message finds you well.

I am writing to inquire about the recent incident involving Flight
CI771 on 19 August 2024. According to reports, the flight from Taiwan
Taoyuan International Airport (TPE) to Ngurah Rai International
Airport in Bali (DPS) was diverted back to Taiwan due to "system
problems."

Flight tracking data from Flightradar24 indicates that Flight CI771
departed at approximately 9:10 a.m. but was turned back over the Sulu
Sea near Palawan Island, around two hours into its 5.5-hour journey.
While the safety of passengers is undoubtedly the top priority, the
explanation provided to the public has been quite vague.

As someone who closely follows airline operations, I am seeking a more
detailed explanation of the incident. Specifically, I would like to
understand the nature of the "system problems" that led to the
decision to return to Taiwan, why this was deemed necessary, and what
measures are being implemented to prevent similar situations in the
future.

Your transparency and clarification on this matter would be greatly appreciated.

Thank you for your attention to this inquiry. I look forward to your response.

Best regards,

Alviro Iskandar Setiawan
Software Engineer
alviro.iskandar@gnuweeb.org

中華航空郵件接收通知

[Tpecc-Noreply]

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親愛的貴賓您好，

您的來信已收到，我們會盡快處理及回覆，如遇週末、國定假日及信件量大時，請耐心等候，謝謝！

敬祝 順心

中華航空公司
台北客服中心敬上
電話：412-9000(手機撥打請加02)
傳真：02-25146004-6
E-mail：tpecc@china-airlines.com

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Dear Guest,

Thank you for contacting China Airlines. We appreciate to receive your inquiries and will do our best to respond to your email as soon as possible. However,due to weekends or public holidays or a high volume of incoming emails, we may take longer time than usual to reply to you.

Thank you for your patience and apologize for any inconvenience experienced.

Best Regards,

China Airlines Taipei Call Center
Tel No.: 886-2-4129000
Fax No.: 886-2-25146004-6
E-mail : tpecc@china-airlines.com

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