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From: Ammar Faizi <ammarfaizi2@gnuweeb.org>
Date: Thu, 28 Mar 2024 05:22:48 +0700
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Message-ID: <CAFBCWQ+NU9RtfPMAv_MUY57SYvrvyd6N6XhrmP-qRq+mzK1_6g@mail.gmail.com>
Subject: Re: [## 346553 ##] Permohonan Backup NEO Lite
To: Rico Dwi Setiawan <support@biznetgio.com>
Cc: Yusuf Hadiwinata <yusuf@biznetgio.com>, Aldy Prastyo <dipras@gnuweeb.org>, 
	Michael William Jonathan <moe@gnuweeb.org>, Matthew Patrick <thephoenix576@gnuweeb.org>, 
	"GNU/Weeb Mailing List" <gwml@vger.gnuweeb.org>, 
	Alviro Iskandar Setiawan <alviro.iskandar@gnuweeb.org>
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On Thu, Mar 28, 2024 at 5:10=E2=80=AFAM Rico Dwi Setiawan wrote:
> Menanggapi email yang disampaikan, selain menggunakan metode backup yang =
kami lakukan pada system NEO Lite. Dapat juga melampirkan code backup (Resg=
itration Code) yang didapati saat melakukan penginstallan Agent Gio Backup =
seperti yang dilampirkan sebelumnya pada server cgk003, untuk Registration =
Code tersebut dapat kami bantu add pada Layanan Backup yang kami sesediakan=
 sebagai backup tambahan.

Tolong dibaca pesan saya, itu Gio Agent menggunakan software Acronis,
tolong jelaskan kenapa Anda masih minta code itu setelah terbukti
Acronis tidak support kernel versi 6.x. Sejauh ini saya jelaskan
panjang lebar ketika jalankan program Agent itu ada error kernel
module, dan ternyata software tersebut tidak support kernel versi 6.x
meski bisa muncul code habis itu error lagi.

Ini tolong dicek dulu knowledge base dari Acronis sudah menyebutkan itu:
https://kb.acronis.com/content/73495

Tolong berhenti sejenak, bepikir sebentar, kenapa itu terjadi error,
lalu cek KB Acronis, mereka bilang software ini tidak support kernel
versi 6.x.

Saya paka kernel 6.8.1, jadi tidak support.

Kalau memang penjelasan saya salah, tolong dibantah dulu salahnya di
mana, biar kita sepemikiran, baru lanjut kita pakai solusi yang kita
setujui.

Colek Pak Yusuf, any comment?

--=20
Amamr Faizi