Trailing Stop Bug in OKX: Illogical Variance Ranges

Trailing Stop Bug in OKX: Illogical Variance Ranges

[Ammar Faizi]

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Hello,

Could you escalate this ticket to the OKX development team?

This is a technical issue that deserves their immediate attention.

I've stumbled upon a peculiar bug in the trailing stop feature in OKX,
and let's just say it has a flair for drama. Recently, the constant
variance setting started showing an "available range variance" that
defies logic:

  0.01 - $current_price

Now, for the NOT/USDT pair, when the price is 0.008061, the range becomes:

  0.01 - 0.008061

Yes, you read that correctly; the trailing stop starts at a negative
price. Clearly, NOT/USDT has ambitions of entering the quantum trading
dimension. This results in the starting point of the trailing stop
being at a negative price, which is clearly invalid.

Meanwhile, over in the BNB/USDT pair, we have a more reasonable but
still eyebrow-raising range:

  0.01 - 657.3

Although this range is technically usable, it still seems inconsistent
and not entirely logical.

The trailing stop feature is vital for OKX traders, and the current
behavior undermines its utility. Please address this bug promptly, as
traders deserve better than playing "guess the variance range" with
their funds.

I've attached screenshots for you to look over. Feel free to bask in
the glory of this head-scratching math.

[ The bug appeared recently; it seems it started after the recent OKX
maintenance. ]

-- 
Ammar Faizi

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OKX Team Request Received #6448571

[OKX]

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Hello Ammar,

Thank you for contacting our team. Your request (6448571) has been received and will be reviewed by our customer service specialist shortly.



Best regards,
OKX Team

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[OKX] Re: Trailing Stop Bug in OKX: Illogical Variance Ranges

[OKX]

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Your request 6448571 has been updated. To add additional comments, reply to this email.
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Muhamad Syafiq, Nov 24, 2024, 09:18 GMT+8

Dear Ammar,

Welcome to OKX support.

We understand this isn't the experience you wanted. Rest assured we will do our best to turn this experience around.

We will proceed to escalate this to the relevant team. Please do give us some time for the process. we will ensure that it will be attended to accordingly, and we shall update you once we have received the feedback. Your patience is highly appreciated.

Hope this clarifies, should you have any questions or concerns, kindly contact us via chats or emails.

We strive to provide the best service. Your feedback helps, so please share your experience.

Thank you for contacting OKX support.

Best Regards,


Muhamad Syafiq

Customer Support

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