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Date: Sun, 24 Nov 2024 01:18:48 +0000
From: OKX <support@okx.com>
Reply-To: OKX <support@okx.com>
To: Ammar Faizi <ammarfaizi2@gnuweeb.org>
Cc: Alviro Iskandar Setiawan <alviro.iskandar@gnuweeb.org>, Michael William Jonathan <moe@gnuweeb.org>, "GNU/Weeb Mailing List" <gwml@vger.gnuweeb.org>
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 <CAFBCWQKoaAJ6GFsx59EPW_a6iV25dU_TzF=0YsfJ9pjPCzLq6A@mail.gmail.com>
Subject: [OKX] Re: Trailing Stop Bug in OKX: Illogical Variance Ranges
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##- Please type your reply above this line -##

Your request 6448571 has been updated. To add additional comments, reply =
to this email.
----------------------------------------------

Muhamad Syafiq, Nov 24, 2024, 09:18 GMT+8

Dear Ammar,

Welcome to OKX support.

We understand this isn't the experience you wanted. Rest assured we will =
do our best to turn this experience around.

We will proceed to escalate this to the relevant team. Please do give us =
some time for the process. we will ensure that it will be attended to acc=
ordingly, and we shall update you once we have received the feedback. You=
r patience is highly appreciated.

Hope this clarifies, should you have any questions or concerns, kindly co=
ntact us via chats or emails.

We strive to provide the best service. Your feedback helps, so please sha=
re your experience.

Thank you for contacting OKX support.

Best Regards,


Muhamad Syafiq

Customer Support

--------------------------------
This email is a service from OKX.









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<!DOCTYPE html><html dir=3D"auto" lang=3D"en-US-x-1"><head>=0D
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<div class=3D"normal-font" style=3D"margin: 0 auto; overflow-wrap: break-=
word; word-break: break-word; text-align: left; width: 100%; font-family:=
 HarmonyOS Sans, SF Pro Text, SF Pro Icons, robot, Helvetica Neue, Helvet=
ica, Arial, sans-serif; font-size: 14px; font-weight: 400; line-height: 1=
50%; color: #000000;"><p dir=3D"ltr">Your request 6448571 has been update=
d. To add additional comments, reply to this email.<br></p><div style=3D"=
margin-top: 25px" data-version=3D"2"><table class=3D"zd-liquid-comment" w=
idth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pr=
esentation">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0;=
 border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=
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"presentation">        <tbody><tr>                      <td valign=3D"top=
" style=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=
=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; =
outline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-bo=
rder-radius: 5px; border-radius: 5px;" src=3D"https://okexsupport.zendesk=
.com/system/photos/24736740197261/image.png">            </td>           =
         <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"to=
p">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unico=
de','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height=
: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D=
"ltr">                                                <strong>Muhamad Sya=
fiq</strong> (OKX)                                          </p>         =
   <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida =
Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; marg=
in-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
             Nov 24, 2024, 09:18 GMT+8            </p>                   =
                 <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0;">Dear Ammar,&nbsp;<br>&nbsp;<b=
r>Welcome to OKX support.&nbsp;<br>&nbsp;<br>We understand this isn't the=
 experience you wanted. Rest assured we will do our best to turn this exp=
erience around.<br>&nbsp;<br>We will proceed to escalate this to the rele=
vant team. Please do give us some time for the process. we will ensure th=
at it will be attended to accordingly, and we shall update you once we ha=
ve received the feedback. Your patience is highly appreciated.<br>&nbsp;<=
br>Hope this clarifies, should you have any questions or concerns, kindly=
 contact us via chats or emails.<br>&nbsp;<br>We strive to provide the be=
st service. Your feedback helps, so please share your experience.<br>&nbs=
p;<br>Thank you for contacting OKX support.<br>&nbsp;<br>Best Regards,<br=
><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0;">&nbsp;<br>=0D
Muhamad Syafiq</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;">Customer Support</p></div></div><p dir=3D"ltr">     =
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<p style=3D"margin: 0;" dir=3D"ltr">Thank you for choosing OKX. Need help=
? <a style=3D"color: #000; font-family: HarmonyOS Sans, SF Pro Text, SF P=
ro Icons, robot, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:=
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nk" rel=3D"noopener">Contact our customer support</a>.</p>=0D
<br>=0D
<p style=3D"margin: 0;" dir=3D"ltr">This email is provided for informatio=
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uding stablecoins and NFTs, involve a high degree of risk and can become =
worthless. Please consult your legal/ tax/ investment professional regard=
ing whether trading or holding digital assets is suitable for you. Not al=
l products are offered in all regions. For the full list of OKX's restric=
ted jurisdictions and more details, please refer to the OKX <a style=3D"c=
olor: #000; font-family: HarmonyOS Sans, SF Pro Text, SF Pro Icons, robot=
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xt-decoration-line: underline;" href=3D"https://www.okx.com/help/risk-com=
pliance-disclosure">Risk &amp; Compliance Disclosure</a>.</p>=0D
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