From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: X-Spam-Checker-Version: SpamAssassin 3.4.6 (2021-04-09) on gnuweeb.org X-Spam-Level: X-Spam-Status: No, score=-1.2 required=5.0 tests=ALL_TRUSTED,DKIM_SIGNED, DKIM_VALID,DKIM_VALID_AU,DKIM_VALID_EF,URIBL_BLOCKED autolearn=ham autolearn_force=no version=3.4.6 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=gnuweeb.org; s=default; t=1686825556; bh=w2FtMQiN2/rtQp1WtDHl2gheYSbw1VLvwY7azqN7v84=; h=Date:From:To:Cc:Subject; b=jL5Ge6Syq080koNkxGgrFFAROtvF3rdkMRZiJ4iOHDm4C0KiOn/7u96qgzsF9ehqW lVH1NelgME1v7PFPqFavz/DY0R1rM6kWbjaw1RQ/9fe4bP26oRS84YbpWHOjJWZ9WA 52QcPhlUBtkpqoRDBMMpF2LXSQ0YEYlG7RwFEX+ShS7wjeOYQQJWP5TR6faVfdMyU1 k8klWYOrrzm/jPPZDbeUnYwqTIN0wtKpXkSM5+LUCxqbf9wlMK4OZO2GyPICOF/N0o XY5wEKf8ze23MWRvdYC2PI/Rcd98GgJILIfoG50RvWvTPQxNNQ4lKGyjAKo6BSREQt HdzlbXf/0KmvA== Received: from biznet-home.integral.gnuweeb.org (unknown [182.253.126.223]) by gnuweeb.org (Postfix) with ESMTPSA id EE57E249C25; Thu, 15 Jun 2023 17:39:12 +0700 (WIB) Date: Thu, 15 Jun 2023 17:39:08 +0700 From: Ammar Faizi To: Biznet Home Care , Biznet Customer Care , Biznet Network Operation Center Department Cc: Agus Ariyanto , Aldi Rismawan , Matthew Patrick , Michael William Jonathan , GNU/Weeb Mailing List Subject: Biznet Home Network Issue (access to bank BCA) Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Bpl: hUx9VaHkTWcLO7S8CQCslj6OzqBx2hfLChRz45nPESx5VSB/xuJQVOKOB1zSXE3yc9ntP27bV1M1 List-Id: Kepada Biznet Home Care, Kepada Biznet Customer Care, Kepada Biznet Network Operation Center Department, Saya Ammar Faizi, sebelumnya saya sudah melaporkan kendala dan mendapatkan tiket TT101053907. Masalah tersebut sudah berhasil dibenahi dan tiket sudah ditutup. Solusi dari pihak teknisi kemarin mengganti VLAN ID yang sebelumnya 374 diubah ke 372 (lokasi saya di Yogyakarta). Side note: Perubahan VLAN ID dilakukan dari pusat dan di rumah saya via teknisi Biznet. Hari ini masalah yang serupa kembali lagi. Account Info [Biznet Home 3C] ------------------------------------- Nama: Ammar Faizi ID pelanggan: 1100000364822 Username ONT: 555840300001 Lokasi: Yogyakarta Masalah: Tidak bisa mengakses situs internet banking bank BCA. Mulai dari internet banking (web), hingga aplikasi (Mobile BCA). Hasil testing: - Tidak bisa diakses dari Biznet Home (SRC=182.253.126.223). - Bisa diakses dari mobile data Telkomsel. - Bisa diakses dari mobile data Indosat. - Bisa diakses dari ISP DigitalOcean Singapore. curl via jaringan Biznet Home (182.253.126.223): ammarfaizi2@integral2:~$ curl -v https://ibank.klikbca.com * Trying 202.6.208.9:443... * connect to 202.6.208.9 port 443 failed: Connection timed out * Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out * Closing connection 0 curl: (28) Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out traceroute via jaringan Biznet Home (182.253.126.223): ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets 1 _gateway (10.20.0.1) 0.639 ms 0.617 ms 0.610 ms 2 192.168.18.1 (192.168.18.1) 1.436 ms * 1.419 ms 3 182.253.126.129 (182.253.126.129) 3.697 ms 3.692 ms 3.685 ms 4 112.78.172.230 (112.78.172.230) 12.948 ms 12.942 ms 12.937 ms 5 117.102.79.173 (117.102.79.173) 13.349 ms 15.373 ms 15.366 ms 6 * * * 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih. -- Ammar Faizi