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	Fri, 16 Jun 2023 14:47:22 +0700 (WIB)
Date: Fri, 16 Jun 2023 14:47:18 +0700
From: Ammar Faizi <ammarfaizi2@gnuweeb.org>
To: Biznet Home Care <home_care@biznetnetworks.com>,
	Biznet Customer Care <customer_care@biznetnetworks.com>,
	Biznet Network Operation Center Department <noc@biznetnetworks.com>
Cc: Agus Ariyanto <agus_ariyanto@biz.net.id>,
	Aldi Rismawan <aldirvn4@gmail.com>,
	Matthew Patrick <ThePhoenix576@gnuweeb.org>,
	Michael William Jonathan <moe@gnuweeb.org>,
	GNU/Weeb Mailing List <gwml@vger.gnuweeb.org>
Subject: AGAIN!! Biznet Home Network Issue (access to bank BCA)
Message-ID: <ZIwThmxv7d33xfnv@biznet-home.integral.gnuweeb.org>
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Kepada Biznet Home Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,

Selamat siang.

Masalah akses ke bank BCA terulang lagi. Tadi malam sudah bisa
diakses, namun siang ini saya tidak bisa melakukan transaksi di BCA
via jaringan Biznet. Apa yang sebenarnya terjadi?

Tolong jangan menyalahkan server BCA lagi. Sudah terbukti server BCA
bisa diakses dari ISP lain.

Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta

Masalah (masih sama seperti kemarin):
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).

Tadi malam sudah fix, tapi sekarang bermasalah lagi. Hasilnya
selalu timeout ketika mengakses web bank BCA.

Hasil testing dari berbagai ISP:

 - Tidak bisa diakses dari Biznet Home (IPv4 Biznet yang mengakses: 182.253.126.78).

 - Bisa diakses dari mobile data Telkomsel.

 - Bisa diakses dari mobile data Indosat.

 - Bisa diakses dari ISP DigitalOcean Singapore.

Hasil curl:
ammarfaizi2@integral2:~$ curl --max-time 15 -v https://ibank.klikbca.com/
*   Trying 202.6.208.9:443...
* Connection timed out after 15000 milliseconds
* Closing connection 0
curl: (28) Connection timed out after 15000 milliseconds

Hasil traceroute:
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets
 1  _gateway (10.20.0.1)  0.719 ms  0.692 ms  0.686 ms
 2  * 192.168.18.1 (192.168.18.1)  1.183 ms *
 3  182.253.126.65 (182.253.126.65)  4.549 ms  4.545 ms  4.541 ms
 4  112.78.172.230 (112.78.172.230)  4.354 ms  4.057 ms  4.753 ms
 5  117.102.79.173 (117.102.79.173)  19.198 ms  19.178 ms  19.170 ms
 6  218.100.36.2 (218.100.36.2)  14.017 ms * *
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Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.

-- 
Ammar Faizi