Re: Regarding contact details changes

Re: Regarding contact details changes

[James Ed Randson]

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> Nomor Email : E/2025/08/20/00915

> Terima kasih telah menghubungi haloblu melalui email. Saya Jaena akan 
> menjelaskan informasi yang Bapak perlukan.

Don't mention it. Sorry if i'm replying on English. Please do "reply 
all" on next replies

> Sesuai email yang kami terima pada tanggal 20 Agustus 2025 mengenai 
> kendala perubahan data, turut prihatin atas kendala yang Bapak alami.

> Kami informasikan bahwa mohon kesediaan Bapak Rizki untuk mengirimkan 
> tampilan gambar saat kendala tersebut terjadi, agar kami dapat 
> memberikan informasi sesuai dengan kebutuhan Bapak.

Let me send the attachment on images and explanation below.

I'm gonna try to change my phone number from existing (9117) to my 
another number (9818), but it shows "Yah...putus. Beri kami waktu buat 
sambungin lagi ya" which means it couldn't upload my other data and I 
thought it asking me to verify by my faces, but it won't and always 
shows like that over and over again. Even I want to change my mail 
address with same username (jimedrand) from disroot.org to gnuweeb.org, 
but it also same error. It looks error 500 Internal Server error to me

Please tell me what should I do for these problems and please replying 
these mail to all (including CC I added) (don't worry, it's mailing 
list).

> Kami informasikan untuk nomor telepon haloblu hanya 1500668 (tanpa 
> prefix atau tambahan angka apa pun di depan) atau WhatsApp di 
> 0811-6500-668 bercentang biru.

> Bantu jaga rekening Bapak dengan tidak membagikan data pribadi, seperti 
> PIN, password dan data lainnya.

> Pastikan juga Bapak tidak mengklik link tidak dikenal, jangan instal 
> aplikasi di luar dari App Store/Play Store resmi dan berinteraksi hanya 
> dengan akun resmi blu yang bercentang biru.

> #DatamuRahasiamu.

Thanks for the tip! That's it for me.

Regards

Jim

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Re: Regarding contact details changes

[James Ed Randson]

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Nomor Email : E/2025/08/20/00915

> Menindaklanjuti perihal tersebut, kami informasikan bahwa berdasarkan 
> tampilan gambar yang Bapak Jim kirimkan maka kami sarankan agar Bapak 
> dapat memastikan langkah-langkah berikut ini.

> - Setting waktu di handphone jadi otomatis dengan cara masuk ke 
> settingan handphone lalu aktifkan pengaturan waktu otomatis

> - Pastikan aplikasi blu versi terbaru

> - Tidak menggunakan jaringan WiFi.

Alright, For First option. I've already did it. Second option, I made it 
automatically updates, so it's not a problem. Third option, It seems I 
need to try it again on cellular network or fastest public network under 
WARP.

Okay, thanks for the tips you gave to me. I'll made a new email when I'm 
still facing the issues.

That's it from me for now.

Regards

Jim

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