Dear Bapak Ammar.

Terima kasih = atas infomasi yang disampaikan.

Dapat kami sam= paikan, terkait kendala tersebut akan kami lakukan pengecekan ke tim terkai= t kami, berikut tiket laporannya #TT101058= 992.

Mohon dapat menunggu, apabila tela= h tersedia untuk updatenya, akan segera kami informasikan kembali.

Demikian informasi yang dapat kami sampaikan.

<= div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-= serif">

Atas perhatian dan kerja samanya kami ucapkan terima= kasih.

Salam,

----------------------= -----------------------------------------

PT. Supra Primatama Nusantara (Biznet)=

MidPlaza 2, 8th Floor. Jl. J= end. Sudirman Kav 10-11.

Jakarta 10220 - Indonesia.

Phone: +62-21-57998888 Fax: +62-21-5700580 =

Call Biznet: 1500988 Web: <= a rel=3D"noreferrer" target=3D"_blank">www.biznetnetworks.com.

<= span style=3D"font-family: Arial, Helvetica, sans-serif, sans-serif" class= =3D"x_272516502font"> ----= -----------------------------------------------------------

= Biznet is an integrated digital infrastructure company in Indonesia, provi= ding Internet, Data Center, Cloud Computing and IPTV services. We have a s= trong commitment to build modern infrastructure to reduce digital gap betw= een Indonesia and other developing countries. Biznet has been operating th= ousands of KM state of the art Fiber Optic Network and the largest data ce= nter in Indonesia since 2000.

Biznet Internet + IPTV services are available in 180+ cities = in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Ti= mor islands, please visit http://= www.biznetnetworks.com/fiber for complete city= list.

Biznet GIO C= loud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.

This message including any attachments, is intended only = for the person authorized to receive it, therefore the recipient must main= tain the confidentiality of this information in accordance with the provis= ions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you a= re not the person authorized to receive this message then you must remove f= rom your system and destroy all material or information derived from this = information together with all copies and immediately notify the sender. Pl= ease note also that any disclosure, copy, distribute and / or other action= s based on this information is prohibited and may violate the rule of law= .

---- on Fri, 16 Jun 2023 14:47:18 +0700 "Ammar Faizi"<= ;ammarfaizi2@gnuweeb.org> wrote ----

<= div>Kepada Biznet Home Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,

Selamat siang.

Masalah akses ke bank BCA terulang lagi. Tadi malam sudah bisa
diakses, namun siang ini saya tidak bisa melakukan transaksi di BCA
via jaringan Biznet. Apa yang sebenarnya terjadi?

Tolong jangan menyalahkan server BCA lagi. Sudah terbukti server BCA
bisa diakses dari ISP lain.

Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta

Masalah (masih sama seperti kemarin):
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).

Tadi malam sudah fix, tapi sekarang bermasalah lagi. Hasilnya
selalu timeout ketika mengakses web bank BCA.

Hasil testing dari berbagai ISP:

- Tidak bisa diakses dari Biznet Home (IPv4 Biznet yang mengakses: 182= .253.126.78).

- Bisa diakses dari mobile data Telkomsel.

- Bisa diakses dari mobile data Indosat.

- Bisa diakses dari ISP DigitalOcean Singapore.

Hasil curl:
ammarfaizi2@integral2:~$ curl --max-time 15 -v https://ibank.klikbca.co= m/
* Trying 202.6.208.9:443...
* Connection timed out after 15000 milliseconds
* Closing connection 0
curl: (28) Connection timed out after 15000 milliseconds

Hasil traceroute:
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte pac= kets
1 _gateway (10.20.0.1) 0.719 ms 0.692 ms 0.686 ms
2 * 192.168.18.1 (192.168.18.1) 1.183 ms *
3 182.253.126.65 (182.253.126.65) 4.549 ms 4.545 ms 4.541 ms
4 112.78.172.230 (112.78.172.230) 4.354 ms 4.057 ms 4.753 ms
5 117.102.79.173 (117.102.79.173) 19.198 ms 19.178 ms 19.170 ms
6 218.100.36.2 (218.100.36.2) 14.017 ms * *
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Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.

--=20
Ammar Faizi

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