Dear Bapak Ammar.

Terima kasih = telah menunggu.

Dapat kami informasikan, untuk= kendala tersebut saat ini sudah kami lakukan pengecekan.

6667 &nbs= p; 555840300001 = Eth-Trunk10.372 182.253.126.105 94b2-71f4-5562
&nb= sp; 372/- = 2404:8000:1025:1C1::/64 PPPoE &nb= sp; =
------------------------------------------------= ------------------------------

Mohon kiranya dapat di coba kembali dari sisi Bap= ak.

Demikian informasi yang dapat kami sampaik= an.

Atas perhatian dan kerja samanya kami ucap= kan terima kasih.

S= alam,

Irfan Hadi
Home Care
---------------= ------------------------------------------------
PT. Supra Primatama Nusantara (Biznet)<= /span>
MidPlaza 2, 8th Floor. J= l. Jend. Sudirman Kav 10-11.
Jakarta 10220 - Indonesia.
<= span style=3D"font-family: Arial, Helvetica, sans-serif, sans-serif" class= =3D"x_96771604font"> Phone: +62-21-57998888 Fax: +62-21-5700580
Call Biznet: 1500988 Web: <= a rel=3D"noreferrer" target=3D"_blank">www.biznetnetworks.com.
<= span style=3D"font-family: Arial, Helvetica, sans-serif, sans-serif" class= =3D"x_96771604font"> ------= ---------------------------------------------------------
=
Bizn= et is an integrated digital infrastructure company in Indonesia, providing= Internet, Data Center, Cloud Computing and IPTV services. We have a stron= g commitment to build modern infrastructure to reduce digital gap between = Indonesia and other developing countries. Biznet has been operating thousa= nds of KM state of the art Fiber Optic Network and the largest data center= in Indonesia since 2000.
Biznet Internet + IPTV services are available in 180+ cities in Ja= va, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor <= /span>islands, please visit http://www.b= iznetnetworks.com/fiber for complete city list= .

Biznet GIO Cloud i= s The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.

This message including any attachments, is intended only for the = person authorized to receive it, therefore the recipient must maintain the= confidentiality of this information in accordance with the provisions and= / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not t= he person authorized to receive this message then you must remove from you= r system and destroy all material or information derived from this informa= tion together with all copies and immediately notify the sender. Please no= te also that any disclosure, copy, distribute and / or other actions based = on this information is prohibited and may violate the rule of law.=

---- on Fri, 16 Jun 2023 16:09:22 +0700 Biznet Home Care<home_= care@biznetnetworks.com> wrote ----

Dear Bapak Ammar.

Terima kasih at= as infomasi yang disampaikan.

Dapat kami sampa= ikan, terkait kendala tersebut akan kami lakukan pengecekan ke tim terkait = kami, berikut tiket laporannya #TT10105899= 2.

Mohon dapat menunggu, apabila telah = tersedia untuk updatenya, akan segera kami informasikan kembali.
<= div>
Demikian informasi yang dapat kami sampaikan.
<= div>
=
Atas perhatian dan kerja samanya kami ucapkan terima= kasih.

Salam,
=

Irfan Hadi
Home C= are
-------------------------------------------= --------------------
PT.= Supra Primatama Nusantara (Biznet)
MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10= -11.
Jakarta 10220 - = Indonesia.
Phone: +62-= 21-57998888 Fax: +62-21-5700580
<= span style=3D"font-family: Arial, Helvetica, sans-serif, sans-serif" class= =3D"x_272516502font"> Call Biznet: 1500988 Web: www.biznetnetworks.com.
= --------------------------= -------------------------------------
Biznet is an integrate= d digital infrastructure company in Indonesia, providing Internet, Data Ce= nter, Cloud Computing and IPTV services. We have a strong commitment to bu= ild modern infrastructure to reduce digital gap between Indonesia and othe= r developing countries. Biznet has been operating thousands of KM state of= the art Fiber Optic Network and the largest data center in Indonesia sinc= e 2000.
Biznet Int= ernet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, = Bangka, Batam, Kalimantan, Sulawesi= , Flores and Timor islands, plea= se visit http://www.biznetnetworks.com/f= iber for complete city list.

Biznet GIO Cloud is The Newest Gen= eration of Cloud Computing Service, please visit www.biznetgiocloud.com<= span style=3D"font-family: Arial, Helvetica, sans-serif, sans-serif" class= =3D"x_272516502font"> for details.

This = message including any attachments, is intended only for the person authori= zed to receive it, therefore the recipient must maintain the confidentiali= ty of this information in accordance with the provisions and / or policies= of PT. Supra Primatama Nusantara (Biznet). If you are not the person auth= orized to receive this message then you must remove from your system and d= estroy all material or information derived from this information together = with all copies and immediately notify the sender. Please note also that a= ny disclosure, copy, distribute and / or other actions based on this infor= mation is prohibited and may violate the rule of law.

<= /div>

---- on = Fri, 16 Jun 2023 14:47:18 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.or= g> wrote ----
Kepada Biznet Home = Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,

Selamat siang.

Masalah akses ke bank BCA terulang lagi. Tadi malam sudah bisa
diakses, namun siang ini saya tidak bisa melakukan transaksi di BCA
via jaringan Biznet. Apa yang sebenarnya terjadi?

Tolong jangan menyalahkan server BCA lagi. Sudah terbukti server BCA
bisa diakses dari ISP lain.

Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta

Masalah (masih sama seperti kemarin):
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).

Tadi malam sudah fix, tapi sekarang bermasalah lagi. Hasilnya
selalu timeout ketika mengakses web bank BCA.

Hasil testing dari berbagai ISP:

- Tidak bisa diakses dari Biznet Home (IPv4 Biznet yang mengakses: 182= .253.126.78).

- Bisa diakses dari mobile data Telkomsel.

- Bisa diakses dari mobile data Indosat.

- Bisa diakses dari ISP DigitalOcean Singapore.

Hasil curl:
ammarfaizi2@integral2:~$ curl --max-time 15 -v https://ibank.klikbca.co= m/
* Trying 202.6.208.9:443...
* Connection timed out after 15000 milliseconds
* Closing connection 0
curl: (28) Connection timed out after 15000 milliseconds

Hasil traceroute:
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte pac= kets
1 _gateway (10.20.0.1) 0.719 ms 0.692 ms 0.686 ms
2 * 192.168.18.1 (192.168.18.1) 1.183 ms *
3 182.253.126.65 (182.253.126.65) 4.549 ms 4.545 ms 4.541 ms
4 112.78.172.230 (112.78.172.230) 4.354 ms 4.057 ms 4.753 ms
5 117.102.79.173 (117.102.79.173) 19.198 ms 19.178 ms 19.170 ms
6 218.100.36.2 (218.100.36.2) 14.017 ms * *
7 * * *
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Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.

--=20
Ammar Faizi