* Biznet Home Network Issue (access to bank BCA)
@ 2023-06-15 10:39 Ammar Faizi
2023-06-15 11:25 ` Re:[## 9029872 ##] " Biznet Customer Care
2023-06-15 14:00 ` Biznet Home Care
0 siblings, 2 replies; 5+ messages in thread
From: Ammar Faizi @ 2023-06-15 10:39 UTC (permalink / raw)
To: Biznet Home Care, Biznet Customer Care,
Biznet Network Operation Center Department
Cc: Agus Ariyanto, Aldi Rismawan, Matthew Patrick,
Michael William Jonathan, GNU/Weeb Mailing List
Kepada Biznet Home Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,
Saya Ammar Faizi, sebelumnya saya sudah melaporkan kendala dan
mendapatkan tiket TT101053907. Masalah tersebut sudah berhasil dibenahi
dan tiket sudah ditutup. Solusi dari pihak teknisi kemarin mengganti
VLAN ID yang sebelumnya 374 diubah ke 372 (lokasi saya di Yogyakarta).
Side note:
Perubahan VLAN ID dilakukan dari pusat dan di rumah saya via teknisi
Biznet.
Hari ini masalah yang serupa kembali lagi.
Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta
Masalah:
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).
Hasil testing:
- Tidak bisa diakses dari Biznet Home (SRC=182.253.126.223).
- Bisa diakses dari mobile data Telkomsel.
- Bisa diakses dari mobile data Indosat.
- Bisa diakses dari ISP DigitalOcean Singapore.
curl via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ curl -v https://ibank.klikbca.com
* Trying 202.6.208.9:443...
* connect to 202.6.208.9 port 443 failed: Connection timed out
* Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
* Closing connection 0
curl: (28) Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
traceroute via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets
1 _gateway (10.20.0.1) 0.639 ms 0.617 ms 0.610 ms
2 192.168.18.1 (192.168.18.1) 1.436 ms * 1.419 ms
3 182.253.126.129 (182.253.126.129) 3.697 ms 3.692 ms 3.685 ms
4 112.78.172.230 (112.78.172.230) 12.948 ms 12.942 ms 12.937 ms
5 117.102.79.173 (117.102.79.173) 13.349 ms 15.373 ms 15.366 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
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20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.
--
Ammar Faizi
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re:[## 9029872 ##] Biznet Home Network Issue (access to bank BCA)
2023-06-15 10:39 Biznet Home Network Issue (access to bank BCA) Ammar Faizi
@ 2023-06-15 11:25 ` Biznet Customer Care
2023-06-15 14:00 ` Biznet Home Care
1 sibling, 0 replies; 5+ messages in thread
From: Biznet Customer Care @ 2023-06-15 11:25 UTC (permalink / raw)
To: Ammar Faizi
Cc: agus ariyanto, aldi rismawan, matthew patrick,
michael william jonathan, gnu/weeb mailing list, biznet home care,
biznet network operation center department
[-- Attachment #1: Type: text/plain, Size: 4370 bytes --]
Kepada Bapak Ammar yang Kami Hormati,
Kami sampaikan terkait kendala tersebut akan dilakukan pengecekan dari sisi kami, mohon kiranya dapat menunggu update selanjutnya.
Terima kasih atas perhatian dan kerja samanya.
Salam,
Aris Wahyudi Home Care --------------------------------------------------------------- PT. Supra Primatama Nusantara (Biznet) MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. Phone: +62-21-57998888 Fax: +62-21-5700580 Call Biznet: 1500988 Web: www.biznetnetworks.com. --------------------------------------------------------------- Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
Biznet Internet + IPTV services are available in 110+ cities in Java, Bali, Sumatra, Batam, Kalimantan and Sulawesi islands, please visit http://www.biznetnetworks.com/fiber for complete city list.
Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.
This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law.
---- on Thu, 15 Jun 2023 17:39:08 +0700 "Ammar Faizi"<[email protected]> wrote ----
Kepada Biznet Home Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,
Saya Ammar Faizi, sebelumnya saya sudah melaporkan kendala dan
mendapatkan tiket TT101053907. Masalah tersebut sudah berhasil dibenahi
dan tiket sudah ditutup. Solusi dari pihak teknisi kemarin mengganti
VLAN ID yang sebelumnya 374 diubah ke 372 (lokasi saya di Yogyakarta).
Side note:
Perubahan VLAN ID dilakukan dari pusat dan di rumah saya via teknisi
Biznet.
Hari ini masalah yang serupa kembali lagi.
Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta
Masalah:
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).
Hasil testing:
- Tidak bisa diakses dari Biznet Home (SRC=182.253.126.223).
- Bisa diakses dari mobile data Telkomsel.
- Bisa diakses dari mobile data Indosat.
- Bisa diakses dari ISP DigitalOcean Singapore.
curl via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ curl -v https://ibank.klikbca.com
* Trying 202.6.208.9:443...
* connect to 202.6.208.9 port 443 failed: Connection timed out
* Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
* Closing connection 0
curl: (28) Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
traceroute via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets
1 _gateway (10.20.0.1) 0.639 ms 0.617 ms 0.610 ms
2 192.168.18.1 (192.168.18.1) 1.436 ms * 1.419 ms
3 182.253.126.129 (182.253.126.129) 3.697 ms 3.692 ms 3.685 ms
4 112.78.172.230 (112.78.172.230) 12.948 ms 12.942 ms 12.937 ms
5 117.102.79.173 (117.102.79.173) 13.349 ms 15.373 ms 15.366 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
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20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.
--
Ammar Faizi
[-- Attachment #2: Type: text/html, Size: 9079 bytes --]
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re:[## 9029872 ##] Biznet Home Network Issue (access to bank BCA)
2023-06-15 10:39 Biznet Home Network Issue (access to bank BCA) Ammar Faizi
2023-06-15 11:25 ` Re:[## 9029872 ##] " Biznet Customer Care
@ 2023-06-15 14:00 ` Biznet Home Care
2023-06-15 15:02 ` [## " Ammar Faizi
1 sibling, 1 reply; 5+ messages in thread
From: Biznet Home Care @ 2023-06-15 14:00 UTC (permalink / raw)
To: Ammar Faizi
Cc: agus ariyanto, aldi rismawan, matthew patrick,
michael william jonathan, gnu/weeb mailing list,
biznet customer care, biznet network operation center department
[-- Attachment #1: Type: text/plain, Size: 4496 bytes --]
Dear Bapak Ammar Faizi,
Selamat malam.
Melanjutkan e-mail sebelumnya, dapat kami informasikan bahwa kendala sudah dilakukan pengecekan oleh tim terkait kami dan disisi kami terpantau normal.
Mohon kiranya dapat dicoba kembali.
Terima kasih atas perhatian dan kerja samanya.
Salam,
Mohammad Miftahuddin
Home Care ---------------------------------------------------------------
PT. Supra Primatama Nusantara (Biznet)
MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11.
Jakarta 10220 - Indonesia.
Phone: +62-21-57998888 Fax: +62-21-5700580
Call Biznet: 1500988 Web: www.biznetnetworks.com.
---------------------------------------------------------------
Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
Biznet Internet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor islands, please visit http://www.biznetnetworks.com/fiber for complete city list.
Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.
This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law.
---- on Thu, 15 Jun 2023 17:39:08 +0700 "Ammar Faizi"<[email protected]> wrote ----
Kepada Biznet Home Care,
Kepada Biznet Customer Care,
Kepada Biznet Network Operation Center Department,
Saya Ammar Faizi, sebelumnya saya sudah melaporkan kendala dan
mendapatkan tiket TT101053907. Masalah tersebut sudah berhasil dibenahi
dan tiket sudah ditutup. Solusi dari pihak teknisi kemarin mengganti
VLAN ID yang sebelumnya 374 diubah ke 372 (lokasi saya di Yogyakarta).
Side note:
Perubahan VLAN ID dilakukan dari pusat dan di rumah saya via teknisi
Biznet.
Hari ini masalah yang serupa kembali lagi.
Account Info [Biznet Home 3C]
-------------------------------------
Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Lokasi: Yogyakarta
Masalah:
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari
internet banking (web), hingga aplikasi (Mobile BCA).
Hasil testing:
- Tidak bisa diakses dari Biznet Home (SRC=182.253.126.223).
- Bisa diakses dari mobile data Telkomsel.
- Bisa diakses dari mobile data Indosat.
- Bisa diakses dari ISP DigitalOcean Singapore.
curl via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ curl -v https://ibank.klikbca.com
* Trying 202.6.208.9:443...
* connect to 202.6.208.9 port 443 failed: Connection timed out
* Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
* Closing connection 0
curl: (28) Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out
traceroute via jaringan Biznet Home (182.253.126.223):
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets
1 _gateway (10.20.0.1) 0.639 ms 0.617 ms 0.610 ms
2 192.168.18.1 (192.168.18.1) 1.436 ms * 1.419 ms
3 182.253.126.129 (182.253.126.129) 3.697 ms 3.692 ms 3.685 ms
4 112.78.172.230 (112.78.172.230) 12.948 ms 12.942 ms 12.937 ms
5 117.102.79.173 (117.102.79.173) 13.349 ms 15.373 ms 15.366 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih.
--
Ammar Faizi
[-- Attachment #2: Type: text/html, Size: 18968 bytes --]
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re: [## 9029872 ##] Biznet Home Network Issue (access to bank BCA)
2023-06-15 14:00 ` Biznet Home Care
@ 2023-06-15 15:02 ` Ammar Faizi
2023-06-15 19:25 ` Biznet Home Care
0 siblings, 1 reply; 5+ messages in thread
From: Ammar Faizi @ 2023-06-15 15:02 UTC (permalink / raw)
To: Biznet Home Care
Cc: Biznet Customer Care, Biznet Network Operation Center Department,
Agus Ariyanto, Aldi Rismawan, Matthew Patrick,
Michael William Jonathan, GNU/Weeb Mailing List
On Thu, Jun 15, 2023 at 07:00:27AM -0700, Biznet Home Care wrote:
> Dear Bapak Ammar Faizi,
>
> Selamat malam.
Selamat malam.
> Melanjutkan e-mail sebelumnya, dapat kami informasikan bahwa kendala
> sudah dilakukan pengecekan oleh tim terkait kami dan disisi kami
> terpantau normal.
>
> Mohon kiranya dapat dicoba kembali.
Saya konfirmasi situs web BCA sudah bisa diakses via Biznet Home di
rumah saya.
> Terima kasih atas perhatian dan kerja samanya.
> Salam,
Saya penasaran apa yang sebenarnya terjadi? Kalau bisa berikan
penjelasan teknisnya. Hal ini sudah terjadi berulang kali.
Terima kasih atas bantuannya.
--
Ammar Faizi
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re:Re: [## 9029872 ##] Biznet Home Network Issue (access to bank BCA)
2023-06-15 15:02 ` [## " Ammar Faizi
@ 2023-06-15 19:25 ` Biznet Home Care
0 siblings, 0 replies; 5+ messages in thread
From: Biznet Home Care @ 2023-06-15 19:25 UTC (permalink / raw)
To: Ammar Faizi
Cc: biznet customer care, biznet network operation center department,
agus ariyanto, aldi rismawan, matthew patrick,
michael william jonathan, gnu/weeb mailing list
[-- Attachment #1: Type: text/plain, Size: 3238 bytes --]
Kepada Pelanggan yang Kami Hormati,
Selamat pagi.
Terima kasih atas kesetiaannya menggunakan layanan Biznet.
Menanggapi email sebelumnya, kami konfirmasi data terlebih dahulu sebagai berikut :
ID Pelanggan : 1100000364822
Nama Lengkap : AMMAR FAIZI
Paket Layanan : BIZNET HOME GAMERS 3C
Tanggal Expire : 26 September 2023
Menanggapi informasi yang Bapak sampaikan, hasil pengecekan kami untuk kendala sebelumnya tidak ada isu di sisi kami. Hasil simulasi dari sisi kami terpantau normal dan belum ada action. Khawatir isu kendala di sisi server tujuan. How would you rate our Biznet Customer Service?
Good Okay Bad
Atas perhatian dan kerja samanya kami ucapkan terima kasih.
Salam,
Debby Kristoforus Home Care
---------------------------------------------------------------
PT. Supra Primatama Nusantara (Biznet)
MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11.
Jakarta 10220 - Indonesia.
Phone: +62-21-57998888 Fax: +62-21-5700580
Call Biznet: 1500988 Web: www.biznetnetworks.com.
---------------------------------------------------------------
Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
Biznet Internet + IPTV services are available in 160+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi and Flores islands, please visit http://www.biznetnetworks.com/fiber for complete city list.
Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.
This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law.
---- on Thu, 15 Jun 2023 22:02:12 +0700 "Ammar Faizi"<[email protected]> wrote ----
On Thu, Jun 15, 2023 at 07:00:27AM -0700, Biznet Home Care wrote:
> Dear Bapak Ammar Faizi,
>
> Selamat malam.
Selamat malam.
> Melanjutkan e-mail sebelumnya, dapat kami informasikan bahwa kendala
> sudah dilakukan pengecekan oleh tim terkait kami dan disisi kami
> terpantau normal.
>
> Mohon kiranya dapat dicoba kembali.
Saya konfirmasi situs web BCA sudah bisa diakses via Biznet Home di
rumah saya.
> Terima kasih atas perhatian dan kerja samanya.
> Salam,
Saya penasaran apa yang sebenarnya terjadi? Kalau bisa berikan
penjelasan teknisnya. Hal ini sudah terjadi berulang kali.
Terima kasih atas bantuannya.
--
Ammar Faizi
[-- Attachment #2: Type: text/html, Size: 18927 bytes --]
^ permalink raw reply [flat|nested] 5+ messages in thread
end of thread, other threads:[~2023-06-15 19:25 UTC | newest]
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2023-06-15 10:39 Biznet Home Network Issue (access to bank BCA) Ammar Faizi
2023-06-15 11:25 ` Re:[## 9029872 ##] " Biznet Customer Care
2023-06-15 14:00 ` Biznet Home Care
2023-06-15 15:02 ` [## " Ammar Faizi
2023-06-15 19:25 ` Biznet Home Care
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