Home Care
---------------------------------------------------------------
Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
Biznet Internet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor islands, please visit http://www.biznetnetworks.com/fiber for complete city list.
Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.
This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law.
On 6/16/23 5:38 PM, Ammar Faizi wrote:
> On 6/16/23 5:26 PM, Biznet Home Care wrote:
>> Dear Bapak Ammar.
>>
>> Terima kasih telah menunggu.
>>
>> Dapat kami informasikan, untuk kendala tersebut saat ini sudah kami lakukan pengecekan.
>>
>> / 6667 555840300001 Eth-Trunk10.372 182.253.126.105 94b2-71f4-5562//
>> // 372/- 2404:8000:1025:1C1::/64 PPPoE //
>> // ------------------------------------------------------------------------------/
>>
>> Mohon kiranya dapat di coba kembali dari sisi Bapak.
>
> Saya konfirmasi kendala tersebut telah hilang. Situs web BCA sudah
> bisa diakses dari rumah saya. IP public di rumah saya juga berubah
> dari yang sebelumnya 182.253.126.78 menjadi 182.253.126.105.
Selamat malam,
Malam ini masalah yang sama terulang kembali. Situs internet banking
dan mobile banking BCA semuanya tidak bisa diakses dari jaringan
Biznet.
Ini bukan server bank BCA yang down, karena sudah terbukti bisa
diakses dari ISP lain di waktu yang sama.
Mau sampai kapan begini terus? Tolong lebih transparan dalam
memberikan update. Apa yang sebenarnya terjadi dan perbaikan apa yang
dilakukan di sisi Biznet?
Saya meminta penjelasan teknikal tentang masalah ini.
Hasil testing malam ini menggunakan berbagai macam ISP:
- Tidak bisa diakses dari Biznet Home (IPv4 Biznet yang mengakses: 182.253.126.105).
- Bisa diakses dari mobile data Telkomsel.
- Bisa diakses dari mobile data Indosat.
- Bisa diakses dari ISP DigitalOcean Singapore.
Hasil curl:
ammarfaizi2@integral2:~$ curl --max-time 15 -v https://ibank.klikbca.com/
* Trying 202.6.208.9:443...
* Connection timed out after 15001 milliseconds
* Closing connection 0
curl: (28) Connection timed out after 15001 milliseconds
Hasil traceroute:
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets
1 _gateway (10.20.0.1) 0.702 ms 0.677 ms 0.671 ms
2 192.168.18.1 (192.168.18.1) 1.607 ms 1.601 ms *
3 182.253.126.65 (182.253.126.65) 3.800 ms 4.588 ms 4.585 ms
4 112.78.172.230 (112.78.172.230) 4.581 ms 4.780 ms 5.719 ms
5 117.102.79.173 (117.102.79.173) 13.207 ms 13.782 ms 15.275 ms
6 218.100.36.2 (218.100.36.2) 12.325 ms * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Mohon respon lebih lanjut terkait hal ini. Terima kasih.
Best regards,
--
Ammar Faizi