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Date: Wed, 27 Mar 2024 10:50:37 -0700
From: Rico Dwi Setiawan <support@biznetgio.com>
Reply-To: support@biznetgio.com
To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
Cc: <support@biznetgio.com>,
	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
	"aldy prastyo" <dipras@gnuweeb.org>,
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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------=_Part_95251_1569784704.1711561837669
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Hi Pak Ammar,
=20
 Selamat malam.
=20
 Menanggapi email yang disampaikan, mengenai perihal tersebut apakah berken=
an untuk kami bantu restart dari sisi kami Pak? Apabila berkenan kiranya da=
pat mengkonfirmasi pada tiket ini.
=20
 Kami menunggu konfirmasi selanjutnya dari sisi Bapak.
=20
 Sekian informasi yang dapat kami sampaikan.
=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti=
ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p=
elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.
=20
 Regards=20
=20
 Rico Dwi S.
 Product Operation Support=20
 ---------------------------------------------------
 PT. Biznet Gio Nusantara
 MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indon=
esia.
 ---------------------------------------------------
=20
 Click here to submit your feature request
=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
---- on Thu, 28 Mar 2024 00:38:13 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Wed, Mar 27, 2024 at 11:21=E2=80=AFPM Muhamad Mulyadi <support@biznetgi=
o.com> wrote:=20
> Hi Bapak Ammar,=20
>=20
> Menanggapi email yang disampaikan, Baik Pak, perihal kendala pada salah s=
atu NEO Lite tersebut akan kami lakukan pengcekan dahulu.=20
>=20
> Mohon berkenan menunggu informasi selanjutnya.=20
=20
Halo Pak Mulyadi,=20
=20
Saya mau follow up terkait progress pengecekan server cgk003.=20
Bagaimana hasilnya?=20
=20
Saat ini saya cek di portal statusnya masih running:=20
=20
 Power State: Running=20
=20
Tapi server tidak bisa diakses via SSH, saya coba restart dan stop=20
dengan tombol di portal juga tidak bisa.=20
=20
Saya cek di console VNC hanya blank hitam saja, tombol shutdown, hard=20
stop, hard reset, etc di VNC juga tidak bisa dipakai (muncul error=20
503). Server ini sudah down cukup lama. Tolong segera ambil tindakan.=20
=20
Terima kasih.=20
=20
--=20
Ammar Faizi=20
=20

------=_Part_95251_1569784704.1711561837669
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Pak Ammar,</span><br></div><div><div style=3D"font-size: 13px; fo=
nt-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: =
13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"fon=
t-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><spa=
n style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></di=
v><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour">Sela=
mat malam.</span><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135co=
lour"><br></span></div><div><br></div><div><span style=3D"color: rgb(0, 0, =
0)" class=3D"x_311214135colour">Menanggapi email yang disampaikan, mengenai=
 perihal tersebut apakah berkenan untuk kami bantu restart dari sisi kami P=
ak? Apabila berkenan kiranya dapat mengkonfirmasi pada tiket ini.</span><br=
></div><div><br></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_3=
11214135colour">Kami menunggu konfirmasi selanjutnya dari sisi Bapak.</span=
><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span=
></div><div><br></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_3=
11214135colour">Sekian informasi yang dapat kami sampaikan.</span><span sty=
le=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><di=
v><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></spa=
n></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour=
">Terima kasih atas informasi dan kerjasamanya.</span><span style=3D"color:=
 rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><div style=3D"f=
ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div st=
yle=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"=
><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, san=
s-serif"><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colou=
r"><br></span></div><div style=3D"font-size: 13px; font-family: Arial, Helv=
etica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Ari=
al, Helvetica, Verdana, sans-serif"><div><div style=3D"font-size: 13px; fon=
t-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 1=
3px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><div><b><i><s=
pan style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour">Penilaian    =
Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika    tiket=
 pengaduan Anda kami tutup akan ada otomatis link survei kepuasan    pelang=
gan di mailbox Anda. Mohon untuk memberikan penilaian Anda.</span></i></b><=
span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span><=
/div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><=
br></span></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_3112141=
35colour">Regards</span></div><div><span style=3D"color: rgb(0, 0, 0)" clas=
s=3D"x_311214135colour"><br></span></div><div><span style=3D"color: rgb(0, =
0, 0)" class=3D"x_311214135colour"><br></span></div><div><span style=3D"col=
or: rgb(0, 0, 0)" class=3D"x_311214135colour">Rico Dwi S.</span><span style=
=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><div>=
<span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour">Product Ope=
ration Support </span><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214=
135colour"><br></span></div><div><span style=3D"color: rgb(0, 0, 0)" class=
=3D"x_311214135colour">---------------------------------------------------<=
/span><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br><=
/span></div><div><span><b><span style=3D"color: rgb(0, 0, 0)" class=3D"x_31=
1214135colour">PT. Biznet Gio Nusantara</span></b></span><span style=3D"col=
or: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><div><span s=
tyle=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"> MidPlaza 1, 7th F=
loor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.</span><span =
style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div>=
<div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"> -----=
----------------------------------------------</span><span style=3D"color: =
rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><div><span style=
=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"> </span><br></div><div=
><b><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour">Click <=
a target=3D"_blank" rel=3D"noreferrer" href=3D"https://forms.office.com/r/4=
ng3dpwnBM">here </a>to submit your feature request</span></b><span style=3D=
"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></span></div><div><b>=
</b><span style=3D"color: rgb(0, 0, 0)" class=3D"x_311214135colour"><br></s=
pan></div></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_3112141=
35colour">The    information contained in this electronic message and any  =
attachments   to  this message are intended for the exclusive use of the   =
addressee(s)  and  may contain proprietary, confidential or privileged   in=
formation. If  you  are not the intended recipient, you should not   dissem=
inate,  distribute  or copy this e-mail. Please notify the sender   immedia=
tely  and destroy  all copies of this message and any   attachments.  </spa=
n></div></div></div></div></div></div><div><span style=3D"color: rgb(0, 0, =
0)" class=3D"x_311214135colour"><br></span></div></div></div></div><div><br=
></div></div></div></div></div><div title=3D"sign_holder::end"></div><div><=
br>---- on Thu, 28 Mar 2024 00:38:13 +0700 <b> &quot;Ammar Faizi&quot;&lt;a=
mmarfaizi2@gnuweeb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequ=
ote:::"></div><div><blockquote style=3D"border-left: 1px dotted rgb(229, 22=
9, 229); margin-left: 5px; padding-left: 5px" spellcheck=3D"false"><div><di=
v>On Wed, Mar 27, 2024 at 11:21=E2=80=AFPM Muhamad Mulyadi &lt;support@bizn=
etgio.com&gt; wrote:
<br>&gt; Hi Bapak Ammar,
<br>&gt;
<br>&gt; Menanggapi email yang disampaikan, Baik Pak, perihal kendala pada =
salah satu NEO Lite tersebut akan kami lakukan pengcekan dahulu.
<br>&gt;
<br>&gt; Mohon berkenan menunggu informasi selanjutnya.
<br>
<br>Halo Pak Mulyadi,
<br>
<br>Saya mau follow up terkait progress pengecekan server cgk003.
<br>Bagaimana hasilnya?
<br>
<br>Saat ini saya cek di portal statusnya masih running:
<br>
<br>   Power State: Running
<br>
<br>Tapi server tidak bisa diakses via SSH, saya coba restart dan stop
<br>dengan tombol di portal juga tidak bisa.
<br>
<br>Saya cek di console VNC hanya blank hitam saja, tombol shutdown, hard
<br>stop, hard reset, etc di VNC juga tidak bisa dipakai (muncul error
<br>503). Server ini sudah down cukup lama. Tolong segera ambil tindakan.
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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