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Date: Thu, 28 Mar 2024 23:25:39 -0700
From: Ammar Rafli <support@biznetgio.com>
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To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
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Content-Type: text/plain; charset="utf-8"
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Hi Bapak Ammar=20
 Selamat Siang
=20
Menanggapi email yang disampaikan, Terkait kendala akses console layanan Ne=
o Lite apakah saat ini bisa dicoba kembali Pak?=20
 Sekian informasi yang disampaikan.

Terima kasih atas perhatian dan kerjasamanya.

Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketik=
a tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pe=
langgan di mailbox Anda. Mohon untuk memberikan penilaian Anda.

Regards
=20
 Ammar Rafli Arkan
Product Operation Support
-----------------------------------------------------------
PT. Biznet Gio Nusantara
MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10 - 11. Jakarta 10220 - Indo=
nesia.=20
-----------------------------------------------------------
Click here to submit your feature request.

The information contained in this electronic message and any attachments to=
 this message are intended for the exclusive use of the addressee(s) and ma=
y contain proprietary, confidential or privileged information. If you are n=
ot the intended recipient, you should not disseminate, distribute or copy t=
his e-mail. Please notify the sender immediately and destroy all copies of =
this message and any attachments.=20
=20
=20
---- on Fri, 29 Mar 2024 10:35:36 +0700 Rendy Wijaya<support@biznetgio.com>=
 wrote ----=20
 Hi Bapak Ammar
=20
 Menanggapi email yang disampaikan sebelumnya, mohon maaf atas ketidak nyam=
anan yang dialami.
=20
 Terkait kendalanya akan kami lakukan pengecekan terlebih dahulu ya Pak.
=20
 Mohon menunggu update informasi selanjutnya dari sisi kami.
=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti=
ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p=
elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.=20
 Regards=20
 Rendy Wijaya Product Operation Support -----------------------------------=
------------------------ PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl=
. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. --------------------=
---------------------------------------=20
 Click here to submit your feature request.=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
---- on Fri, 29 Mar 2024 10:28:39 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Fri, Mar 29, 2024 at 8:51=E2=80=AFAM Rendy Wijaya wrote:=20
> Hi Bapak Ammar=20
>=20
> Menanggapi email yang disampaikan sebelumnya, untuk backup NEO Lite sepen=
uhnya dilakukan dari sisi kami ya Pak.=20
>=20
> Layanan Bapak akan kami backup setiap hari sampai investigasi selesai di =
sisi kami. Dan untuk retensinya selama 3 hari ya Pak.=20
>=20
> Untuk backupnya saat ini sudah berjalan otomatis sehingga tidak akan meng=
ganggu aktifitas yang ada di VM.=20
>=20
> Tetapi jika dirasa perlu, Bapak juga dapat melakukan backup secara terpis=
ah secara mandiri ya.=20
=20
Terima kasih untuk informasi backupnya.=20
=20
Ada masalah baru Pak.=20
=20
Baru saja saya mau coba akses console lewat portal Biznet Gio tapi=20
malah error lagi seperti kejadian ketika penjadwalan backup=20
sebelumnya. Bedanya sekarang error code 403 (kemarin 503).=20
=20
Sekarang saya tidak bisa akses VPS lewat console VNC dari portal.=20
=20
Hal aneh lainnya dibagian URL muncul value undefined (kemungkinan=20
besar dari Javascript yang gagal read value).=20
=20
URL console jadi seperti ini:=20
=20
https://wjv-1.lite.biznetgio.com:13080/?console=3Dkvm&novnc=3D1&vmid=3Dunde=
fined&vmname=3Dcgk003&node=3Dundefined&resize=3Doff&cmd=3D=20
=20
Mohon dicek, terima kasih.=20
=20
--=20
Ammar Faizi=20
=20
=20
=20

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif">Hi Bapak Ammar<div><br></div><div>Selamat Siang<br></div><div><di=
v style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-se=
rif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana,=
 sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, =
Verdana, sans-serif"><div><br>Menanggapi email yang disampaikan, Terkait ke=
ndala akses console layanan Neo Lite apakah saat ini bisa dicoba kembali Pa=
k?</div><div><br></div><div>Sekian informasi yang disampaikan.<br><br>Terim=
a kasih atas perhatian dan kerjasamanya.<br><br><b><i>Penilaian Anda sangat=
 membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan And=
a kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox An=
da. Mohon untuk memberikan penilaian Anda.<br></i></b><br>Regards<br></div>=
<div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans=
-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verda=
na, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetic=
a, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, =
Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family:=
 Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font=
-family: Arial, Helvetica, Verdana, sans-serif"><br></div><div style=3D"fon=
t-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif">Ammar Raf=
li Arkan<br>Product Operation Support<br>----------------------------------=
-------------------------<br>PT. Biznet Gio Nusantara<br>MidPlaza 1, 7th Fl=
oor. Jl. Jend. Sudirman Kav 10 - 11. Jakarta 10220 - Indonesia. <br>-------=
----------------------------------------------------<br><b>Click </b><a tar=
get=3D"_blank" rel=3D"noreferrer" href=3D"https://forms.office.com/r/4ng3dp=
wnBM"><b>here</b></a><b> to submit your feature request.</b><br><br>The inf=
ormation contained in this electronic message and any attachments to this m=
essage are intended for the exclusive use of the addressee(s) and may conta=
in proprietary, confidential or privileged information. If you are not the =
intended recipient, you should not disseminate, distribute or copy this e-m=
ail. Please notify the sender immediately and destroy all copies of this me=
ssage and any attachments.</div></div><div><br></div></div></div></div><div=
><br></div></div></div></div></div></div><div title=3D"sign_holder::end"></=
div><div><br>---- on Fri, 29 Mar 2024 10:35:36 +0700 <b> Rendy Wijaya&lt;<a=
 href=3D"mailto:support@biznetgio.com" target=3D"_blank" rel=3D"noreferrer"=
>support@biznetgio.com</a>&gt; </b> wrote ---- <br></div><div title=3D"befo=
requote:::"></div><div><blockquote style=3D"border-left: 1px dotted rgb(229=
, 229, 229); margin-left: 5px; padding-left: 5px" spellcheck=3D"false"><div=
><div><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sans-se=
rif"><div>Hi Bapak Ammar<br></div><div><br></div><div>Menanggapi email yang=
 disampaikan sebelumnya, mohon maaf atas ketidak nyamanan yang dialami.<br>=
</div><div><br></div><div>Terkait kendalanya akan kami lakukan pengecekan t=
erlebih dahulu ya Pak.<br></div><div><br></div><div>Mohon menunggu update i=
nformasi selanjutnya dari sisi kami.<br></div><div><br></div><div>Terima ka=
sih atas informasi dan kerjasamanya.<br></div><div><div style=3D"font-size:=
 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"fo=
nt-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div sty=
le=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif">=
<div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans=
-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verda=
na, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetic=
a, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, =
Helvetica, Verdana, sans-serif"><div><div><br></div><div><font face=3D"Aria=
l, Helvetica, Verdana, sans-serif"><span style=3D"font-size: 13px"><b><i>Pe=
nilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika =
tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pela=
nggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.</i></b></span=
></font></div><div><br></div></div><div><div style=3D"font-size: 13px; font=
-family: Arial, Helvetica, Verdana, sans-serif"><div><div>Regards</div><div=
><br></div><div>Rendy Wijaya</div><div>Product Operation Support</div><div>=
-----------------------------------------------------------</div><div><b>PT=
. Biznet Gio Nusantara</b></div><div>MidPlaza 1, 7th Floor. Jl. Jend. Sudir=
man Kav 10-11. Jakarta 10220 - Indonesia.</div><div>-----------------------=
------------------------------------</div><div><br></div><div><b style=3D"f=
ont-family: tahoma, sans-serif, Arial, Helvetica; letter-spacing: 0.14px">C=
lick&nbsp;<a target=3D"_blank" rel=3D"noreferrer" href=3D"https://forms.off=
ice.com/r/4ng3dpwnBM" style=3D"cursor: pointer; outline: none 0px; color: r=
gb(0, 163, 254); word-break: break-all">here</a>&nbsp;to submit your featur=
e request.</b></div><div><br></div><div>The information contained in this e=
lectronic message and any attachments to this message are intended for the =
exclusive use of the addressee(s) and may contain proprietary, confidential=
 or privileged information. If you are not the intended recipient, you shou=
ld not disseminate, distribute or copy this e-mail. Please notify the sende=
r immediately and destroy all copies of this message and any attachments.</=
div></div><div><br></div></div></div></div><div><br></div></div></div></div=
></div></div></div></div><div title=3D"sign_holder::end"></div><div><br>---=
- on Fri, 29 Mar 2024 10:28:39 +0700 <b> &quot;Ammar Faizi&quot;&lt;<a href=
=3D"mailto:ammarfaizi2@gnuweeb.org" target=3D"_blank" rel=3D"noreferrer">am=
marfaizi2@gnuweeb.org</a>&gt; </b> wrote ---- <br></div><div title=3D"befor=
equote:::"></div><div><blockquote spellcheck=3D"false" style=3D"border-left=
: 1px dotted rgb(229, 229, 229); margin-left: 5px; padding-left: 5px"><div>=
<div>On Fri, Mar 29, 2024 at 8:51=E2=80=AFAM Rendy Wijaya wrote:
<br>&gt; Hi Bapak Ammar
<br>&gt;
<br>&gt; Menanggapi email yang disampaikan sebelumnya, untuk backup NEO Lit=
e sepenuhnya dilakukan dari sisi kami ya Pak.
<br>&gt;
<br>&gt; Layanan Bapak akan kami backup setiap hari sampai investigasi sele=
sai di sisi kami. Dan untuk retensinya selama 3 hari ya Pak.
<br>&gt;
<br>&gt; Untuk backupnya saat ini sudah berjalan otomatis sehingga tidak ak=
an mengganggu aktifitas yang ada di VM.
<br>&gt;
<br>&gt; Tetapi jika dirasa perlu, Bapak juga dapat melakukan backup secara=
 terpisah secara mandiri ya.
<br>
<br>Terima kasih untuk informasi backupnya.
<br>
<br>Ada masalah baru Pak.
<br>
<br>Baru saja saya mau coba akses console lewat portal Biznet Gio tapi
<br>malah error lagi seperti kejadian ketika penjadwalan backup
<br>sebelumnya. Bedanya sekarang error code 403 (kemarin 503).
<br>
<br>Sekarang saya tidak bisa akses VPS lewat console VNC dari portal.
<br>
<br>Hal aneh lainnya dibagian URL muncul value undefined (kemungkinan
<br>besar dari Javascript yang gagal read value).
<br>
<br>URL console jadi seperti ini:
<br>
<br><a href=3D"https://wjv-1.lite.biznetgio.com:13080/?console=3Dkvm&amp;no=
vnc=3D1&amp;vmid=3Dundefined&amp;vmname=3Dcgk003&amp;node=3Dundefined&amp;r=
esize=3Doff&amp;cmd=3D" target=3D"_blank" rel=3D"noreferrer">https://wjv-1.=
lite.biznetgio.com:13080/?console=3Dkvm&amp;novnc=3D1&amp;vmid=3Dundefined&=
amp;vmname=3Dcgk003&amp;node=3Dundefined&amp;resize=3Doff&amp;cmd=3D</a>
<br>
<br>Mohon dicek, terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"x_198412=
8380ZDeskInteg"></div><div><br></div></div></div></blockquote></div><div><b=
r></div></div><div id=3D"ZDeskInteg"></div><br></body></html>=

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