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From: Rendy Wijaya <support@biznetgio.com>
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Hi Bapak Ammar
=20
 Menanggapi email yang disampaikan sebelumnya, untuk backup NEO Lite sepenu=
hnya dilakukan dari sisi kami ya Pak.
=20
 Layanan Bapak akan kami backup setiap hari sampai investigasi selesai di s=
isi kami. Dan untuk retensinya selama 3 hari ya Pak.
=20
 Untuk backupnya saat ini sudah berjalan otomatis sehingga tidak akan mengg=
anggu aktifitas yang ada di VM.
=20
 Tetapi jika dirasa perlu, Bapak juga dapat melakukan backup secara terpisa=
h secara mandiri ya.
=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti=
ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p=
elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.=20
 Regards=20
 Rendy Wijaya Product Operation Support -----------------------------------=
------------------------ PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl=
. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. --------------------=
---------------------------------------=20
 Click here to submit your feature request.=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
---- on Fri, 29 Mar 2024 08:39:38 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Fri, Mar 29, 2024 at 7:04=E2=80=AFAM Rico Dwi Setiawan wrote:=20
> Hi Pak Ammar,=20
>=20
> Selamat pagi.=20
>=20
> Terimakasih telah menunggu update dari kami.=20
>=20
> Melanjutkan email yang disampaikan, mengenai backup sebelumnya apabila ka=
mi cek untuk error yang didapati yaitu gagal load module snapapi dikarenaka=
n kernel yang digunakan pada server tidak mendukung.=20
=20
Sudah saya duga, dari kemarin di sisi saya memang muncul error karena=20
kernel tidak support, Anda masih saja bersikeras untuk pakai Acronis=20
:/=20
=20
> Namun untuk kendala backup ini, kami telah menyiapkan backup lain dengan =
menggunakan metode lain pada layanan NEO Lite. Yang dimaka backup tersebut =
telah kami siapkan dengan disk backup terpisah untuk layanan NEO Lite ya Pa=
k.=20
=20
Untuk backup dengan disk terpisah itu penjadwalannya gimana ya? Saya=20
belum dapat informasi detail penjadwalan, retensi, dll. untuk metode=20
tersebut.=20
=20
Dan juga apakah perlu halt VM dulu sehingga layanan tidak beroperasi=20
ketika proses backup?=20
=20
Terima kasih.=20
=20
--=20
Ammar Faizi=20
=20

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div>Hi Bapak Ammar<br></div><div><br></div><div>Menanggapi email=
 yang disampaikan sebelumnya, untuk backup NEO Lite sepenuhnya dilakukan da=
ri sisi kami ya Pak.<br></div><div><br></div><div>Layanan Bapak akan kami b=
ackup setiap hari sampai investigasi selesai di sisi kami. Dan untuk retens=
inya selama 3 hari ya Pak.<br></div><div><br></div><div>Untuk backupnya saa=
t ini sudah berjalan otomatis sehingga tidak akan mengganggu aktifitas yang=
 ada di VM.<br></div><div><br></div><div>Tetapi jika dirasa perlu, Bapak ju=
ga dapat melakukan backup secara terpisah secara mandiri ya.<br></div><div>=
<br></div><div>Terima kasih atas informasi dan kerjasamanya.<br></div><div>=
<div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans=
-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verda=
na, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetic=
a, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, =
Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family:=
 Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font=
-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13=
px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D""><di=
v style=3D""><br></div><div style=3D""><font face=3D"Arial, Helvetica, Verd=
ana, sans-serif"><span style=3D"font-size: 13px"><b><i>Penilaian Anda sanga=
t membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan An=
da kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox A=
nda. Mohon untuk memberikan penilaian Anda.</i></b></span></font></div><div=
 style=3D""><br></div></div><div><div style=3D"font-size: 13px; font-family=
: Arial, Helvetica, Verdana, sans-serif"><div><div>Regards</div><div><br></=
div><div>Rendy Wijaya</div><div>Product Operation Support</div><div>-------=
----------------------------------------------------</div><div><b>PT. Bizne=
t Gio Nusantara</b></div><div>MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav=
 10-11. Jakarta 10220 - Indonesia.</div><div>------------------------------=
-----------------------------</div><div><br></div><div><b style=3D"font-fam=
ily: tahoma, sans-serif, Arial, Helvetica; letter-spacing: 0.14px">Click&nb=
sp;<a style=3D"text-decoration-line: none; cursor: pointer; outline: none 0=
px; color: rgb(0, 163, 254); overflow-wrap: break-word; word-break: break-a=
ll" href=3D"https://forms.office.com/r/4ng3dpwnBM" target=3D"_blank" rel=3D=
"noreferrer">here</a>&nbsp;to submit your feature request.</b></div><div><b=
r></div><div>The information contained in this electronic message and any a=
ttachments to this message are intended for the exclusive use of the addres=
see(s) and may contain proprietary, confidential or privileged information.=
 If you are not the intended recipient, you should not disseminate, distrib=
ute or copy this e-mail. Please notify the sender immediately and destroy a=
ll copies of this message and any attachments.</div></div><div><br></div></=
div></div></div><div><br></div></div></div></div></div></div></div></div><d=
iv title=3D"sign_holder::end"></div><div><br>---- on Fri, 29 Mar 2024 08:39=
:38 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuweeb.org&gt; </b> w=
rote ---- <br></div><div title=3D"beforequote:::"></div><div><blockquote st=
yle=3D"border-left: 1px dotted rgb(229, 229, 229); margin-left: 5px; paddin=
g-left: 5px" spellcheck=3D"false"><div><div>On Fri, Mar 29, 2024 at 7:04=E2=
=80=AFAM Rico Dwi Setiawan wrote:
<br>&gt; Hi Pak Ammar,
<br>&gt;
<br>&gt; Selamat pagi.
<br>&gt;
<br>&gt; Terimakasih telah menunggu update dari kami.
<br>&gt;
<br>&gt; Melanjutkan email yang disampaikan, mengenai backup sebelumnya apa=
bila kami cek untuk error yang didapati yaitu gagal load module snapapi dik=
arenakan kernel yang digunakan pada server tidak mendukung.
<br>
<br>Sudah saya duga, dari kemarin di sisi saya memang muncul error karena
<br>kernel tidak support, Anda masih saja bersikeras untuk pakai Acronis
<br>:/
<br>
<br>&gt; Namun untuk kendala backup ini, kami telah menyiapkan backup lain =
dengan menggunakan metode lain pada layanan NEO Lite. Yang dimaka backup te=
rsebut telah kami siapkan dengan disk backup terpisah untuk layanan NEO Lit=
e ya Pak.
<br>
<br>Untuk backup dengan disk terpisah itu penjadwalannya gimana ya? Saya
<br>belum dapat informasi detail penjadwalan, retensi, dll. untuk metode
<br>tersebut.
<br>
<br>Dan juga apakah perlu halt VM dulu sehingga layanan tidak beroperasi
<br>ketika proses backup?
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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