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Date: Wed, 27 Mar 2024 08:08:04 -0700
From: Muhamad Mulyadi <support@biznetgio.com>
Reply-To: support@biznetgio.com
To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
Cc: <support@biznetgio.com>,
	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
	"aldy prastyo" <dipras@gnuweeb.org>,
	"michael william jonathan" <moe@gnuweeb.org>,
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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Hi Bapak Amar,
 
 Menanggapi email yang disampaikan, apabila terkendala saat download install agent gio backup, silakan dapat dicoba dengan perintah dan url berikut pada VPS
 
 wget https://baas.biznetgiocloud.com/download/u/baas/4.0/24.2.37373/CyberProtect_AgentForLinux_x86_64.bin 
 Kemudian lanjutkan installasi agent backup sesuai panduan yang diberikan sebelumnya. 
 Sekian informasi yang disampaikan. 
 Terima kasih atas informasi dan kerjasamanya.
 
 * Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. 
 Regards 
 Mulyadi Product Operation Support ----------------------------------------------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. ----------------------------------------------------------- 
 Click here to submit your feature request. 
 The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. 
 
 
 
---- on Wed, 27 Mar 2024 22:05:36 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ---- 
 On Wed, Mar 27, 2024 at 07:51:12AM -0700, Muhamad Mulyadi wrote: 
> Hi Bapak Ammar, 
> 
> Selamat Malam 
> 
> Menanggapi email yang disampaikan, menjawab pertanyaan sebelumnya, dapat kami informasikan server di backup setiap hari sampai investigasi/pengecekan/issue selesai disisi kami, lalu untuk retensinya adalah 3 hari. 
> Kemudian untuk flow mendapatkan free backup sebagai berikut 
> 
> 1. Pelanggan install agent Gio Backup sesuai panduan referensi KB (https://kb.biznetgio.com/id_ID/gio-backup/cara-install-agent-gio-backup-pada-os-linux-dan-windows) 2. Pelanggan informasikan registration code agent backup nya ke tim support (misal : DB-Server - RegistratrionCode) 
> Kami menunggu informasi selanjutnya. 
 
Halo Pak Mulyadi. 
 
Saya mengikuti langkah instalasi agent di link tersebut, namun saya 
tidak bisa mendownload filenya, malah error 404 not found. Apakah ada 
yang salah dengan command berikut ini? 
 
Awalnya saya copy utuh sesuai instruksi, tapi sepertinya ketambahan "." 
di akhir, saya coba hapus titiknya juga tetap 404 not found. Berikut 
outputnya di shell server: 
 
 root@cgk004:~# 
 root@cgk004:~# wget https://baas.biznetgiocloud.com/download/u/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin. 
 --2024-03-27 21:59:51-- https://baas.biznetgiocloud.com/download/u/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin. 
 Resolving baas.biznetgiocloud.com (baas.biznetgiocloud.com)... 103.64.19.58, 103.64.19.57 
 Connecting to baas.biznetgiocloud.com (baas.biznetgiocloud.com)|103.64.19.58|:443... connected. 
 HTTP request sent, awaiting response... 404 Not Found 
 2024-03-27 21:59:51 ERROR 404: Not Found. 
 
 root@cgk004:~# 
 root@cgk004:~# wget https://baas.biznetgiocloud.com/download/u/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin 
 --2024-03-27 21:59:53-- https://baas.biznetgiocloud.com/download/u/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin 
 Resolving baas.biznetgiocloud.com (baas.biznetgiocloud.com)... 103.64.19.58, 103.64.19.57 
 Connecting to baas.biznetgiocloud.com (baas.biznetgiocloud.com)|103.64.19.58|:443... connected. 
 HTTP request sent, awaiting response... 404 Not Found 
 2024-03-27 21:59:53 ERROR 404: Not Found. 
 
 root@cgk004:~# 
 
-- 
Ammar Faizi 
 
 

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Content-Type: text/html; charset="utf-8"
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Bapak Amar,</span><br></div><div><div style=3D""><div style=3D"">=
<div style=3D""><div style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif; font-size: 13px"><br></div><div style=3D"font-family: Arial, Helveti=
ca, Verdana, sans-serif; font-size: 13px">Menanggapi email yang disampaikan=
, apabila terkendala saat download install agent gio backup, silakan dapat =
dicoba dengan perintah dan url berikut pada VPS<br></div><div style=3D"font=
-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div>=
<div style=3D""><div style=3D""><font face=3D"Arial, Helvetica, Verdana, sa=
ns-serif">wget <a href=3D"https://baas.biznetgiocloud.com/download/u/baas/4=
.0/24.2.37373/CyberProtect_AgentForLinux_x86_64.bin" target=3D"_blank" rel=
=3D"noreferrer">https://baas.biznetgiocloud.com/download/u/baas/4.0/24.2.37=
373/CyberProtect_AgentForLinux_x86_64.bin</a></font></div></div><div style=
=3D"font-family: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><b=
r></div><div style=3D"font-family: Arial, Helvetica, Verdana, sans-serif; f=
ont-size: 13px">Kemudian lanjutkan installasi agent backup sesuai panduan y=
ang diberikan sebelumnya.</div><div style=3D"font-family: Arial, Helvetica,=
 Verdana, sans-serif; font-size: 13px"><br></div><div style=3D"font-family:=
 Arial, Helvetica, Verdana, sans-serif; font-size: 13px">Sekian informasi y=
ang disampaikan.</div><div style=3D"font-family: Arial, Helvetica, Verdana,=
 sans-serif; font-size: 13px"><br></div><div style=3D"font-family: Arial, H=
elvetica, Verdana, sans-serif; font-size: 13px">Terima kasih atas informasi=
 dan kerjasamanya.<br></div><div style=3D"font-family: Arial, Helvetica, Ve=
rdana, sans-serif; font-size: 13px"><br></div><div style=3D"font-family: Ar=
ial, Helvetica, Verdana, sans-serif; font-size: 13px"><div style=3D"font-si=
ze: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D=
"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div =
style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-seri=
f"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, s=
ans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Ve=
rdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helve=
tica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Aria=
l, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-fami=
ly: Arial, Helvetica, Verdana, sans-serif"><div><div><div><div><font face=
=3D"Arial, Helvetica, Verdana, sans-serif"><span style=3D"font-size: 13px">=
<b><i>*  Penilaian  Anda sangat membantu perbaikan dan evaluasi pelayanan k=
ami.  Ketika  tiket pengaduan Anda kami tutup akan ada otomatis link survei=
  kepuasan  pelanggan di mailbox Anda. Mohon untuk memberikan penilaian  An=
da.</i></b></span></font></div></div></div></div></div></div></div></div></=
div></div></div></div></div><div style=3D"font-family: Arial, Helvetica, Ve=
rdana, sans-serif; font-size: 13px"><div style=3D"font-size: 13px; font-fam=
ily: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; =
font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size=
: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"f=
ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div st=
yle=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"=
><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, san=
s-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verd=
ana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helveti=
ca, Verdana, sans-serif"><div><div><div><div>     <div><br> </div></div></d=
iv><div><div>Regards</div><div><br></div><div>Mulyadi</div><div>Product Ope=
ration Support</div><div>--------------------------------------------------=
---------</div><div><b>PT. Biznet Gio Nusantara</b></div><div>MidPlaza 1, 7=
th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.</div><di=
v>-----------------------------------------------------------</div><div><br=
></div><div><b style=3D"font-family: tahoma, sans-serif, Arial, Helvetica; =
letter-spacing: 0.14px">Click&nbsp;<a target=3D"_blank" rel=3D"noreferrer" =
href=3D"https://forms.office.com/r/4ng3dpwnBM" style=3D"cursor: pointer; ou=
tline: none 0px; color: rgb(0, 163, 254)">here</a>&nbsp;to submit your feat=
ure request.</b></div><div><br></div><div>The   information contained in th=
is electronic message and any attachments  to  this message are intended fo=
r the exclusive use of the addressee(s)  and  may contain proprietary, conf=
idential or privileged information. If  you  are not the intended recipient=
, you should not disseminate,  distribute  or copy this e-mail. Please noti=
fy the sender immediately  and destroy  all copies of this message and any =
attachments.</div></div></div></div></div></div></div></div></div></div></d=
iv></div><div><br></div></div><div style=3D"font-family: Arial, Helvetica, =
Verdana, sans-serif; font-size: 13px"><br></div></div><div style=3D"font-fa=
mily: Arial, Helvetica, Verdana, sans-serif; font-size: 13px"><br></div></d=
iv></div></div><div title=3D"sign_holder::end"></div><div><br>---- on Wed, =
27 Mar 2024 22:05:36 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuwe=
eb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequote:::"></div><d=
iv><blockquote style=3D"border-left: 1px dotted rgb(229, 229, 229); margin-=
left: 5px; padding-left: 5px" spellcheck=3D"false"><div><div>On Wed, Mar 27=
, 2024 at 07:51:12AM -0700, Muhamad Mulyadi wrote:
<br>&gt; Hi Bapak Ammar,
<br>&gt; =20
<br>&gt;  Selamat Malam
<br>&gt; =20
<br>&gt;  Menanggapi email yang disampaikan, menjawab pertanyaan sebelumnya=
, dapat kami informasikan server di backup setiap hari sampai investigasi/p=
engecekan/issue selesai disisi kami, lalu untuk retensinya adalah 3 hari.=20
<br>&gt;  Kemudian untuk flow mendapatkan free backup sebagai berikut
<br>&gt; =20
<br>&gt;  1. Pelanggan install agent Gio Backup sesuai panduan referensi KB=
 (https://kb.biznetgio.com/id_ID/gio-backup/cara-install-agent-gio-backup-p=
ada-os-linux-dan-windows) 2. Pelanggan informasikan registration code agent=
 backup nya ke tim support (misal : DB-Server - RegistratrionCode)=20
<br>&gt;  Kami menunggu informasi selanjutnya.
<br>
<br>Halo Pak Mulyadi.
<br>
<br>Saya mengikuti langkah instalasi agent di link tersebut, namun saya
<br>tidak bisa mendownload filenya, malah error 404 not found. Apakah ada
<br>yang salah dengan command berikut ini?
<br>
<br>Awalnya saya copy utuh sesuai instruksi, tapi sepertinya ketambahan &qu=
ot;.&quot;
<br>di akhir, saya coba hapus titiknya juga tetap 404 not found. Berikut
<br>outputnya di shell server:
<br>
<br>    root@cgk004:~#=20
<br>    root@cgk004:~# wget https://baas.biznetgiocloud.com/download/u/baas=
/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin.
<br>    --2024-03-27 21:59:51--  https://baas.biznetgiocloud.com/download/u=
/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin.
<br>    Resolving baas.biznetgiocloud.com (baas.biznetgiocloud.com)... 103.=
64.19.58, 103.64.19.57
<br>    Connecting to baas.biznetgiocloud.com (baas.biznetgiocloud.com)|103=
.64.19.58|:443... connected.
<br>    HTTP request sent, awaiting response... 404 Not Found
<br>    2024-03-27 21:59:51 ERROR 404: Not Found.
<br>
<br>    root@cgk004:~#=20
<br>    root@cgk004:~# wget https://baas.biznetgiocloud.com/download/u/baas=
/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin
<br>    --2024-03-27 21:59:53--  https://baas.biznetgiocloud.com/download/u=
/baas/4.0/15.0.26822/Cyber_Protection_Agent_for_Linux_x86_64.bin
<br>    Resolving baas.biznetgiocloud.com (baas.biznetgiocloud.com)... 103.=
64.19.58, 103.64.19.57
<br>    Connecting to baas.biznetgiocloud.com (baas.biznetgiocloud.com)|103=
.64.19.58|:443... connected.
<br>    HTTP request sent, awaiting response... 404 Not Found
<br>    2024-03-27 21:59:53 ERROR 404: Not Found.
<br>
<br>    root@cgk004:~#=20
<br>
<br>--=20
<br>Ammar Faizi
<br>
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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