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Thu, 18 Jul 2024 06:35:25 +0000 Date: Wed, 17 Jul 2024 23:35:21 -0700 From: Ammar Rafli Reply-To: support@biznetgio.com To: "Ammar Faizi" Cc: , "yusuf hadiwinata" , "alviro iskandar setiawan" , "gnu/weeb mailing list" , "paber panjaitan" Message-Id: In-Reply-To: References: Subject: Re:[## 387891 ##] Claim ganti rugi Biznet Gio Content-Type: multipart/alternative; boundary="----=_Part_326909_171258890.1721284521004" User-Agent: Zoho Mail X-Mailer: Zoho Mail X-ClientProxiedBy: MW4PR03CA0214.namprd03.prod.outlook.com (2603:10b6:303:b9::9) To TYUPR06MB5876.apcprd06.prod.outlook.com (2603:1096:400:35e::5) MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: TYUPR06MB5876:EE_|JH0PR06MB6812:EE_ X-MS-Office365-Filtering-Correlation-Id: 536c31c8-83ee-439f-3f27-08dca6f3ceb8 X-LD-Processed: a90a0e5d-708f-46cd-a380-a0ae4356e617,ExtAddr X-MS-Exchange-SenderADCheck: 1 X-MS-Exchange-AntiSpam-Relay: 0 X-Microsoft-Antispam: BCL:0;ARA:13230040|1800799024|366016|52116014|376014|38350700014; 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charset="utf-8" Content-Transfer-Encoding: 7bit Hi Bapak Ammar Selamat Siang Menanggapi email yang disampaikan, Terkait hal tersebut akan kami koordinasikan dahulu, mohon kesediannya untuk menunggu informasi update dari sisi kami. Sekian informasi yang disampaikan. Terima kasih atas perhatian dan kerjasamanya. Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. Regards Ammar Rafli Arkan Product Operation Support ----------------------------------------------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10 - 11. Jakarta 10220 - Indonesia. ----------------------------------------------------------- Click here to submit your feature request. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. ---- on Thu, 18 Jul 2024 13:21:54 +0700 "Ammar Faizi" wrote ---- Claim ganti rugi Biznet Gio. Sesuai dengan pernyataan Biznet Gio yang menjanjikan SLA hingga 99,99%, saya merasa kecewa karena sepanjang tahun 2024, server sering kali mengalami downtime, terutama di sisi jaringan. Bahkan, total downtime yang kami alami sudah mencapai belasan jam yang mengakibatkan gangguan serius pada operasional kami. Dalam waktu dekat kami akan migrasi ke provider lain sembari menunggu kontrak layanan kami dengan Biznet Gio berakhir. IP VPS yang diclaim: - 103.127.97.181 - 103.127.97.64 Daftar invoice_id sejak 4 Juni 2023: 257089 254526 246989 239278 231998 231918 226872 Saya mau tahu perhitungan pihak Biznet Gio seperti apa. Saya sendiri tidak mencatat secara detail berapa kali downtime yang terjadi dan berapa lama. Tapi tetap dari Pak Yusuf disuruh open tiket aja, beliau menyebut bahwa dari pihak provider sudah punya datanya. Jika claim ini berhasil, kami akan coba claim akun-akun Biznet Gio lainnya, termasuk akun client-client kami. Kami juga menghimbau user Biznet Gio lain untuk mengajukan claim yang sama secara publik, tidak perlu ditutup-tutupi. Masalah sangat sering kami rasakan di tahun 2024 ini. Kami mengajukan klaim bulan Januari sampai Juli, yang berarti 7 bulan berjalan. Uang ganti rugi bisa ditransfer ke salah satu rekening berikut ini: Bank BCA 0770711177 Blu by BCA Digital 001111167777 Bank Jago 100777235327 Semua rekeningnya atas nama Ammar Faizi. Jika klaim tersebut berhasil dengan mudah (jumlah email di bawah 5), maka saudara Alviro Iskandar Setiawan wajib melakukan giveaway sebesar 2 juta rupiah sesuai dengan janji yang telah disebutkan di Facebook. Link: https://www.facebook.com/ammarfaizi2/posts/8605720146124237?comment_id=1014094020449746&reply_comment_id=492620196777100 Pada hari Kamis, 18 Juli 2024 pukul 11:12 AM GMT+07, Alviro Iskandar Setiawan menulis: """ Ammar Faizi coba lu claim pelanggaran SLA ke biznet gio via tiket, semudah apa claim na, apa seperti yg dibilang Yusuf Hadiwinata Sutandar ato gak bet ni ya, gw ber-nazar, apabila kompensasi pelanggaran SLA biznet gio bisa cair tanpa ribet (jumlah thread di mailing list di bawah 5 email), gw akan giveaway 2 juta rupiah dalam rangka syukuran linux 6.10 stable tolong CC gw: Alviro Iskandar Setiawan """ Jika prosedur claim harus melalui tim legal di pengadilan, maka kami akan abaikan. Karena uang ganti rugi yang kami minta tidak sebanding dengan biaya yang harus kami keluarkan untuk mengajukan claim tersebut. Terima kasih. -- Ammar Faizi ------=_Part_326909_171258890.1721284521004 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable
Hi Bapak Ammar
<= br>
Selamat Siang

Menanggapi email yang disampa= ikan, Terkait hal tersebut akan kami koordinasikan dahulu, mohon kesedianny= a untuk menunggu informasi update dari sisi kami.

= Sekian informasi yang disampaikan.

Terima kasih atas perhatian dan k= erjasamanya.

Penilaian Anda sangat membantu perbaikan dan eval= uasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomat= is link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan p= enilaian Anda.

Regards

Ammar Rafli Arkan
Product Operat= ion Support
-----------------------------------------------------------<= br>PT. Biznet Gio Nusantara
MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Ka= v 10 - 11. Jakarta 10220 - Indonesia.
---------------------------------= --------------------------
Click here t= o submit your feature request.

The information contained in this= electronic message and any attachments to this message are intended for th= e exclusive use of the addressee(s) and may contain proprietary, confidenti= al or privileged information. If you are not the intended recipient, you sh= ould not disseminate, distribute or copy this e-mail. Please notify the sen= der immediately and destroy all copies of this message and any attachments.=



---- on Thu, = 18 Jul 2024 13:21:54 +0700 "Ammar Faizi"<ammarfaizi2@gnuwe= eb.org> wrote ----

Claim ganti rugi Biznet Gio.

Sesuai dengan pernyataan Biznet Gio yang menjanjikan SLA hingga 99,99%,
saya merasa kecewa karena sepanjang tahun 2024, server sering kali
mengalami downtime, terutama di sisi jaringan. Bahkan, total downtime
yang kami alami sudah mencapai belasan jam yang mengakibatkan gangguan
serius pada operasional kami.

Dalam waktu dekat kami akan migrasi ke provider lain sembari menunggu
kontrak layanan kami dengan Biznet Gio berakhir.

IP VPS yang diclaim:

- 103.127.97.181
- 103.127.97.64

Daftar invoice_id sejak 4 Juni 2023:
257089
254526
246989
239278
231998
231918
226872

Saya mau tahu perhitungan pihak Biznet Gio seperti apa. Saya sendiri
tidak mencatat secara detail berapa kali downtime yang terjadi dan
berapa lama. Tapi tetap dari Pak Yusuf disuruh open tiket aja, beliau
menyebut bahwa dari pihak provider sudah punya datanya.

Jika claim ini berhasil, kami akan coba claim akun-akun Biznet Gio
lainnya, termasuk akun client-client kami. Kami juga menghimbau user
Biznet Gio lain untuk mengajukan claim yang sama secara publik, tidak
perlu ditutup-tutupi.

Masalah sangat sering kami rasakan di tahun 2024 ini. Kami mengajukan
klaim bulan Januari sampai Juli, yang berarti 7 bulan berjalan.

Uang ganti rugi bisa ditransfer ke salah satu rekening berikut ini:

Bank BCA
0770711177

Blu by BCA Digital
001111167777

Bank Jago
100777235327

Semua rekeningnya atas nama Ammar Faizi.

Jika klaim tersebut berhasil dengan mudah (jumlah email di bawah 5),
maka saudara Alviro Iskandar Setiawan wajib melakukan giveaway sebesar
2 juta rupiah sesuai dengan janji yang telah disebutkan di Facebook.

Link: https://www.facebook.com/ammarfaizi2/posts/8605720146124237?comme= nt_id=3D1014094020449746&reply_comment_id=3D492620196777100

Pada hari Kamis, 18 Juli 2024 pukul 11:12 AM GMT+07, Alviro Iskandar Se= tiawan menulis:
"""
Ammar Faizi coba lu claim pelanggaran SLA ke biznet gio via tiket,
semudah apa claim na, apa seperti yg dibilang Yusuf Hadiwinata Sutand= ar
ato gak

bet ni ya, gw ber-nazar, apabila kompensasi pelanggaran SLA biznet gi= o
bisa cair tanpa ribet (jumlah thread di mailing list di bawah 5 email= ),
gw akan giveaway 2 juta rupiah dalam rangka syukuran linux 6.10 stabl= e

tolong CC gw:
Alviro Iskandar Setiawan <alviro.iskandar@gnuweeb.org>
"""

Jika prosedur claim harus melalui tim legal di pengadilan, maka kami
akan abaikan. Karena uang ganti rugi yang kami minta tidak sebanding
dengan biaya yang harus kami keluarkan untuk mengajukan claim tersebut.

Terima kasih.

--=20
Ammar Faizi



= ------=_Part_326909_171258890.1721284521004--