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Date: Wed, 17 Jul 2024 23:35:21 -0700
From: Ammar Rafli <support@biznetgio.com>
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To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
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Subject: Re:[## 387891 ##] Claim ganti rugi Biznet Gio
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------=_Part_326909_171258890.1721284521004
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Hi Bapak Ammar 
 
 Selamat Siang
 
Menanggapi email yang disampaikan, Terkait hal tersebut akan kami koordinasikan dahulu, mohon kesediannya untuk menunggu informasi update dari sisi kami. 
 Sekian informasi yang disampaikan.

Terima kasih atas perhatian dan kerjasamanya.

Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.

Regards
 
 Ammar Rafli Arkan
Product Operation Support
-----------------------------------------------------------
PT. Biznet Gio Nusantara
MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10 - 11. Jakarta 10220 - Indonesia. 
-----------------------------------------------------------
Click here to submit your feature request.

The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. 
 
 
---- on Thu, 18 Jul 2024 13:21:54 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ---- 
 
Claim ganti rugi Biznet Gio. 
 
Sesuai dengan pernyataan Biznet Gio yang menjanjikan SLA hingga 99,99%, 
saya merasa kecewa karena sepanjang tahun 2024, server sering kali 
mengalami downtime, terutama di sisi jaringan. Bahkan, total downtime 
yang kami alami sudah mencapai belasan jam yang mengakibatkan gangguan 
serius pada operasional kami. 
 
Dalam waktu dekat kami akan migrasi ke provider lain sembari menunggu 
kontrak layanan kami dengan Biznet Gio berakhir. 
 
IP VPS yang diclaim: 
 
 - 103.127.97.181 
 - 103.127.97.64 
 
Daftar invoice_id sejak 4 Juni 2023: 
 257089 
 254526 
 246989 
 239278 
 231998 
 231918 
 226872 
 
Saya mau tahu perhitungan pihak Biznet Gio seperti apa. Saya sendiri 
tidak mencatat secara detail berapa kali downtime yang terjadi dan 
berapa lama. Tapi tetap dari Pak Yusuf disuruh open tiket aja, beliau 
menyebut bahwa dari pihak provider sudah punya datanya. 
 
Jika claim ini berhasil, kami akan coba claim akun-akun Biznet Gio 
lainnya, termasuk akun client-client kami. Kami juga menghimbau user 
Biznet Gio lain untuk mengajukan claim yang sama secara publik, tidak 
perlu ditutup-tutupi. 
 
Masalah sangat sering kami rasakan di tahun 2024 ini. Kami mengajukan 
klaim bulan Januari sampai Juli, yang berarti 7 bulan berjalan. 
 
Uang ganti rugi bisa ditransfer ke salah satu rekening berikut ini: 
 
 Bank BCA 
 0770711177 
 
 Blu by BCA Digital 
 001111167777 
 
 Bank Jago 
 100777235327 
 
Semua rekeningnya atas nama Ammar Faizi. 
 
Jika klaim tersebut berhasil dengan mudah (jumlah email di bawah 5), 
maka saudara Alviro Iskandar Setiawan wajib melakukan giveaway sebesar 
2 juta rupiah sesuai dengan janji yang telah disebutkan di Facebook. 
 
Link: https://www.facebook.com/ammarfaizi2/posts/8605720146124237?comment_id=1014094020449746&reply_comment_id=492620196777100 
 
Pada hari Kamis, 18 Juli 2024 pukul 11:12 AM GMT+07, Alviro Iskandar Setiawan menulis: 
""" 
 Ammar Faizi coba lu claim pelanggaran SLA ke biznet gio via tiket, 
 semudah apa claim na, apa seperti yg dibilang Yusuf Hadiwinata Sutandar 
 ato gak 
 
 bet ni ya, gw ber-nazar, apabila kompensasi pelanggaran SLA biznet gio 
 bisa cair tanpa ribet (jumlah thread di mailing list di bawah 5 email), 
 gw akan giveaway 2 juta rupiah dalam rangka syukuran linux 6.10 stable 
 
 tolong CC gw: 
 Alviro Iskandar Setiawan <alviro.iskandar@gnuweeb.org> 
""" 
 
Jika prosedur claim harus melalui tim legal di pengadilan, maka kami 
akan abaikan. Karena uang ganti rugi yang kami minta tidak sebanding 
dengan biaya yang harus kami keluarkan untuk mengajukan claim tersebut. 
 
Terima kasih. 
 
-- 
Ammar Faizi 
 
 

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><div style=3D"font-size: 13px; font-family: Arial, Helvetica=
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elvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: =
Arial, Helvetica, Verdana, sans-serif"><div>Hi Bapak Ammar <br></div><div><=
br></div><div>Selamat Siang<br></div><div><br>Menanggapi email yang disampa=
ikan, Terkait hal tersebut akan kami koordinasikan dahulu, mohon kesedianny=
a untuk menunggu informasi update dari sisi kami.</div><div><br></div><div>=
Sekian informasi yang disampaikan.<br><br>Terima kasih atas perhatian dan k=
erjasamanya.<br><br><b><i>Penilaian Anda sangat membantu perbaikan dan eval=
uasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan ada otomat=
is link survei kepuasan pelanggan di mailbox Anda. Mohon untuk memberikan p=
enilaian Anda.<br></i></b><br>Regards<br></div><div style=3D"font-size: 13p=
x; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-s=
ize: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=
=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><d=
iv style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-s=
erif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana=
, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica,=
 Verdana, sans-serif"><br></div><div style=3D"font-size: 13px; font-family:=
 Arial, Helvetica, Verdana, sans-serif">Ammar Rafli Arkan<br>Product Operat=
ion Support<br>-----------------------------------------------------------<=
br>PT. Biznet Gio Nusantara<br>MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Ka=
v 10 - 11. Jakarta 10220 - Indonesia. <br>---------------------------------=
--------------------------<br><b>Click </b><a target=3D"_blank" rel=3D"nore=
ferrer" href=3D"https://forms.office.com/r/4ng3dpwnBM"><b>here</b></a><b> t=
o submit your feature request.</b><br><br>The information contained in this=
 electronic message and any attachments to this message are intended for th=
e exclusive use of the addressee(s) and may contain proprietary, confidenti=
al or privileged information. If you are not the intended recipient, you sh=
ould not disseminate, distribute or copy this e-mail. Please notify the sen=
der immediately and destroy all copies of this message and any attachments.=
</div></div><div><br></div></div></div></div><div><br></div></div></div></d=
iv></div></div><div title=3D"sign_holder::end"></div><div><br>---- on Thu, =
18 Jul 2024 13:21:54 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuwe=
eb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequote:::"></div><d=
iv><blockquote style=3D"border-left: 1px dotted rgb(229, 229, 229); margin-=
left: 5px; padding-left: 5px" spellcheck=3D"false"><div><div>
<br>Claim ganti rugi Biznet Gio.
<br>
<br>Sesuai dengan pernyataan Biznet Gio yang menjanjikan SLA hingga 99,99%,
<br>saya merasa kecewa karena sepanjang tahun 2024, server sering kali
<br>mengalami downtime, terutama di sisi jaringan. Bahkan, total downtime
<br>yang kami alami sudah mencapai belasan jam yang mengakibatkan gangguan
<br>serius pada operasional kami.
<br>
<br>Dalam waktu dekat kami akan migrasi ke provider lain sembari menunggu
<br>kontrak layanan kami dengan Biznet Gio berakhir.
<br>
<br>IP VPS yang diclaim:
<br>
<br>  - 103.127.97.181
<br>  - 103.127.97.64
<br>
<br>Daftar invoice_id  sejak 4 Juni 2023:
<br>  257089
<br>  254526
<br>  246989
<br>  239278
<br>  231998
<br>  231918
<br>  226872
<br>
<br>Saya mau tahu perhitungan pihak Biznet Gio seperti apa. Saya sendiri
<br>tidak mencatat secara detail berapa kali downtime yang terjadi dan
<br>berapa lama. Tapi tetap dari Pak Yusuf disuruh open tiket aja, beliau
<br>menyebut bahwa dari pihak provider sudah punya datanya.
<br>
<br>Jika claim ini berhasil, kami akan coba claim akun-akun Biznet Gio
<br>lainnya, termasuk akun client-client kami. Kami juga menghimbau user
<br>Biznet Gio lain untuk mengajukan claim yang sama secara publik, tidak
<br>perlu ditutup-tutupi.
<br>
<br>Masalah sangat sering kami rasakan di tahun 2024 ini. Kami mengajukan
<br>klaim bulan Januari sampai Juli, yang berarti 7 bulan berjalan.
<br>
<br>Uang ganti rugi bisa ditransfer ke salah satu rekening berikut ini:
<br>
<br>    Bank BCA
<br>    0770711177
<br>
<br>    Blu by BCA Digital
<br>    001111167777
<br>
<br>    Bank Jago
<br>    100777235327
<br>
<br>Semua rekeningnya atas nama Ammar Faizi.
<br>
<br>Jika klaim tersebut berhasil dengan mudah (jumlah email di bawah 5),
<br>maka saudara Alviro Iskandar Setiawan wajib melakukan giveaway sebesar
<br>2 juta rupiah sesuai dengan janji yang telah disebutkan di Facebook.
<br>
<br>Link: https://www.facebook.com/ammarfaizi2/posts/8605720146124237?comme=
nt_id=3D1014094020449746&amp;reply_comment_id=3D492620196777100
<br>
<br>Pada hari Kamis, 18 Juli 2024 pukul 11:12 AM GMT+07, Alviro Iskandar Se=
tiawan menulis:
<br>&quot;&quot;&quot;
<br>  Ammar Faizi coba lu claim pelanggaran SLA ke biznet gio via tiket,
<br>  semudah apa claim na, apa seperti yg dibilang Yusuf Hadiwinata Sutand=
ar
<br>  ato gak
<br>
<br>  bet ni ya, gw ber-nazar, apabila kompensasi pelanggaran SLA biznet gi=
o
<br>  bisa cair tanpa ribet (jumlah thread di mailing list di bawah 5 email=
),
<br>  gw akan giveaway 2 juta rupiah dalam rangka syukuran linux 6.10 stabl=
e
<br>
<br>  tolong CC gw:
<br>  Alviro Iskandar Setiawan &lt;alviro.iskandar@gnuweeb.org&gt;
<br>&quot;&quot;&quot;
<br>
<br>Jika prosedur claim harus melalui tim legal di pengadilan, maka kami
<br>akan abaikan. Karena uang ganti rugi yang kami minta tidak sebanding
<br>dengan biaya yang harus kami keluarkan untuk mengajukan claim tersebut.
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br>
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"><meta itemprop=3D"zdeskTicket" content=3D"641566669::127631000190019336=
::127631000190032349"></div><br></body></html>=

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