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Fri, 29 Mar 2024 03:35:44 +0000 Date: Thu, 28 Mar 2024 20:35:36 -0700 From: Rendy Wijaya Reply-To: support@biznetgio.com To: "Ammar Faizi" Cc: , "rendy wijaya" , "yusuf hadiwinata" , "fadil roza" , "muhamad mulyadi" , "rico dwi setiawan" , "aldy prastyo" , "alviro iskandar setiawan" , "matthew patrick" , "michael william jonathan" , "gnu/weeb mailing list" Message-Id: In-Reply-To: References: Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite Content-Type: multipart/alternative; boundary="----=_Part_475791_1061898329.1711683336758" User-Agent: Zoho Mail X-Mailer: Zoho Mail X-ClientProxiedBy: CY5PR15CA0070.namprd15.prod.outlook.com (2603:10b6:930:18::6) To TYUPR06MB5876.apcprd06.prod.outlook.com (2603:1096:400:35e::5) MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: TYUPR06MB5876:EE_|SG2PR06MB5263:EE_ X-LD-Processed: a90a0e5d-708f-46cd-a380-a0ae4356e617,ExtAddr X-MS-Exchange-SenderADCheck: 1 X-MS-Exchange-AntiSpam-Relay: 0 X-Microsoft-Antispam: BCL:0; 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charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Bapak Ammar =20 Menanggapi email yang disampaikan sebelumnya, mohon maaf atas ketidak nyam= anan yang dialami. =20 Terkait kendalanya akan kami lakukan pengecekan terlebih dahulu ya Pak. =20 Mohon menunggu update informasi selanjutnya dari sisi kami. =20 Terima kasih atas informasi dan kerjasamanya. =20 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti= ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p= elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.=20 Regards=20 Rendy Wijaya Product Operation Support -----------------------------------= ------------------------ PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl= . Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. --------------------= ---------------------------------------=20 Click here to submit your feature request.=20 The information contained in this electronic message and any attachments t= o this message are intended for the exclusive use of the addressee(s) and m= ay contain proprietary, confidential or privileged information. If you are = not the intended recipient, you should not disseminate, distribute or copy = this e-mail. Please notify the sender immediately and destroy all copies of= this message and any attachments.=20 =20 =20 ---- on Fri, 29 Mar 2024 10:28:39 +0700 "Ammar Faizi" wrote ----=20 On Fri, Mar 29, 2024 at 8:51=E2=80=AFAM Rendy Wijaya wrote:=20 > Hi Bapak Ammar=20 >=20 > Menanggapi email yang disampaikan sebelumnya, untuk backup NEO Lite sepen= uhnya dilakukan dari sisi kami ya Pak.=20 >=20 > Layanan Bapak akan kami backup setiap hari sampai investigasi selesai di = sisi kami. Dan untuk retensinya selama 3 hari ya Pak.=20 >=20 > Untuk backupnya saat ini sudah berjalan otomatis sehingga tidak akan meng= ganggu aktifitas yang ada di VM.=20 >=20 > Tetapi jika dirasa perlu, Bapak juga dapat melakukan backup secara terpis= ah secara mandiri ya.=20 =20 Terima kasih untuk informasi backupnya.=20 =20 Ada masalah baru Pak.=20 =20 Baru saja saya mau coba akses console lewat portal Biznet Gio tapi=20 malah error lagi seperti kejadian ketika penjadwalan backup=20 sebelumnya. Bedanya sekarang error code 403 (kemarin 503).=20 =20 Sekarang saya tidak bisa akses VPS lewat console VNC dari portal.=20 =20 Hal aneh lainnya dibagian URL muncul value undefined (kemungkinan=20 besar dari Javascript yang gagal read value).=20 =20 URL console jadi seperti ini:=20 =20 https://wjv-1.lite.biznetgio.com:13080/?console=3Dkvm&novnc=3D1&vmid=3Dunde= fined&vmname=3Dcgk003&node=3Dundefined&resize=3Doff&cmd=3D=20 =20 Mohon dicek, terima kasih.=20 =20 --=20 Ammar Faizi=20 =20 ------=_Part_475791_1061898329.1711683336758 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable
Hi Bapak Ammar

Menanggapi email= yang disampaikan sebelumnya, mohon maaf atas ketidak nyamanan yang dialami= .

Terkait kendalanya akan kami lakukan pengece= kan terlebih dahulu ya Pak.

Mohon menunggu upd= ate informasi selanjutnya dari sisi kami.

Teri= ma kasih atas informasi dan kerjasamanya.

<= /div>
<= span style=3D"font-size: 13px">Penilaian Anda sangat membantu perbaik= an dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda kami tutup akan= ada otomatis link survei kepuasan pelanggan di mailbox Anda. Mohon untuk m= emberikan penilaian Anda.



---- on Fri, 29 Mar 2024 10:28:39 +0700 &quo= t;Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ----
On Fri, Mar 29, 2024 at 8:51=E2=80=AFAM Rendy Wij= aya wrote:
> Hi Bapak Ammar
>
> Menanggapi email yang disampaikan sebelumnya, untuk backup NEO Lit= e sepenuhnya dilakukan dari sisi kami ya Pak.
>
> Layanan Bapak akan kami backup setiap hari sampai investigasi sele= sai di sisi kami. Dan untuk retensinya selama 3 hari ya Pak.
>
> Untuk backupnya saat ini sudah berjalan otomatis sehingga tidak ak= an mengganggu aktifitas yang ada di VM.
>
> Tetapi jika dirasa perlu, Bapak juga dapat melakukan backup secara= terpisah secara mandiri ya.

Terima kasih untuk informasi backupnya.

Ada masalah baru Pak.

Baru saja saya mau coba akses console lewat portal Biznet Gio tapi
malah error lagi seperti kejadian ketika penjadwalan backup
sebelumnya. Bedanya sekarang error code 403 (kemarin 503).

Sekarang saya tidak bisa akses VPS lewat console VNC dari portal.

Hal aneh lainnya dibagian URL muncul value undefined (kemungkinan
besar dari Javascript yang gagal read value).

URL console jadi seperti ini:

https://wjv-1.lite.biznetgio.com:13080/?console=3Dkvm&novnc=3D1&= ;vmid=3Dundefined&vmname=3Dcgk003&node=3Dundefined&resize=3Doff= &cmd=3D

Mohon dicek, terima kasih.

--=20
Ammar Faizi


= ------=_Part_475791_1061898329.1711683336758--