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Date: Wed, 27 Mar 2024 15:10:30 -0700
From: Rico Dwi Setiawan <support@biznetgio.com>
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To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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------=_Part_3197436_580584402.1711577430840
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Hi Pak Ammar,
=20
 Selamat pagi.
=20
 Menanggapi email yang disampaikan, selain menggunakan metode backup yang k=
ami lakukan pada system NEO Lite. Dapat juga melampirkan code backup (Resgi=
tration Code) yang didapati saat melakukan penginstallan Agent Gio Backup s=
eperti yang dilampirkan sebelumnya pada server cgk003, untuk Registration C=
ode tersebut dapat kami bantu add pada Layanan Backup yang kami sesediakan =
sebagai backup tambahan.
=20
 Sekian informasi yang dapat kami sampaikan.
=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti=
ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p=
elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.
=20
 Regards=20
=20
 Rico Dwi S.
 Product Operation Support=20
 ---------------------------------------------------
 PT. Biznet Gio Nusantara
 MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indon=
esia.
 ---------------------------------------------------
=20
 Click here to submit your feature request
=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
---- on Thu, 28 Mar 2024 04:55:18 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Thu, Mar 28, 2024 at 4:47=E2=80=AFAM Rico Dwi Setiawan wrote:=20
> Menanggapi email yang disampaikan, mohon maaf sebelumnya. Mengenai kernel=
 tersebut digunakan agar server yang akan dilakukan backup mendukung servic=
e backup yang di install sebelumnya. Dikarenakan dilakukan instalasi agent =
backup, beban service pada server bertambah dikarenakan service backup ters=
ebut berjalan.=20
>=20
> Lalu untuk saat ini apakah dapat di informasikan kembali utuk code backup=
 yang dilakukan sebelumnya, agar dapat kami bantu backup tambahan selain me=
nggunakan metode backup yang terdapat system kami.=20
=20
Mohon maaf, saya kurang paham maksudnya bagaimana ya Pak?=20
=20
Server NEO lite saya ini tidak support menjalankan aplikasi backup 3rd=20
party acronis karena saya menggunakan kernel 6.8.1.=20
=20
Acronis tidak support kernel versi 6.x, jadi server NEO lite saya=20
tidak bisa pakai Acronis. Kenapa saya malah diminta code itu lagi?=20
=20
Ini tadi ternyata setupnya gagal meskipun code acronis-nya bisa=20
muncul, ada error kernel module lagi setelah itu selesai.=20
=20
See: https://kb.acronis.com/content/73495=20
=20
--=20
Ammar Faizi=20
=20

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<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div>Hi Pak Ammar,<br></div><div><br></div><div>Selamat pagi.<br>=
</div><div><br></div><div>Menanggapi email yang disampaikan, selain menggun=
akan metode backup yang kami lakukan pada system NEO Lite. Dapat juga melam=
pirkan code backup (Resgitration Code) yang didapati saat melakukan pengins=
tallan Agent Gio Backup seperti yang dilampirkan sebelumnya pada server&nbs=
p;cgk003, untuk Registration Code tersebut dapat kami bantu add pada Layana=
n Backup yang kami sesediakan sebagai backup tambahan.<br></div><div><div s=
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"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sa=
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lour"><br></span></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_=
829534306colour">Terima kasih atas informasi dan kerjasamanya.<br></span></=
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title=3D"sign_holder::end"></div><div><br>---- on Thu, 28 Mar 2024 04:55:18=
 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuweeb.org&gt; </b> wrot=
e ---- <br></div><div title=3D"beforequote:::"></div><div><blockquote style=
=3D"border-left: 1px dotted rgb(229, 229, 229); margin-left: 5px; padding-l=
eft: 5px" spellcheck=3D"false"><div><div>On Thu, Mar 28, 2024 at 4:47=E2=80=
=AFAM Rico Dwi Setiawan wrote:
<br>&gt; Menanggapi email yang disampaikan, mohon maaf sebelumnya. Mengenai=
 kernel tersebut digunakan agar server yang akan dilakukan backup mendukung=
 service backup yang di install sebelumnya. Dikarenakan dilakukan instalasi=
 agent backup, beban service pada server bertambah dikarenakan service back=
up tersebut berjalan.
<br>&gt;
<br>&gt; Lalu untuk saat ini apakah dapat di informasikan kembali utuk code=
 backup yang dilakukan sebelumnya, agar dapat kami bantu backup tambahan se=
lain menggunakan metode backup yang terdapat system kami.
<br>
<br>Mohon maaf, saya kurang paham maksudnya bagaimana ya Pak?
<br>
<br>Server NEO lite saya ini tidak support menjalankan aplikasi backup 3rd
<br>party acronis karena saya menggunakan kernel 6.8.1.
<br>
<br>Acronis tidak support kernel versi 6.x, jadi server NEO lite saya
<br>tidak bisa pakai Acronis. Kenapa saya malah diminta code itu lagi?
<br>
<br>Ini tadi ternyata setupnya gagal meskipun code acronis-nya bisa
<br>muncul, ada error kernel module lagi setelah itu selesai.
<br>
<br>See: https://kb.acronis.com/content/73495
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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