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Date: Wed, 27 Mar 2024 09:21:49 -0700
From: Muhamad Mulyadi <support@biznetgio.com>
Reply-To: support@biznetgio.com
To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
Cc: <support@biznetgio.com>,
	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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------=_Part_67945_1044820058.1711556509923
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Hi Bapak Ammar,
=20
 Menanggapi email yang disampaikan, Baik Pak, perihal kendala pada salah sa=
tu NEO Lite tersebut akan kami lakukan pengcekan dahulu.
=20
 Mohon berkenan menunggu informasi selanjutnya.
=20
 Sekian informasi yang disampaikan.=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 * Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ke=
tika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan=
 pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.
=20
 Regards=20
 Mulyadi Product Operation Support ----------------------------------------=
------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jen=
d. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. -------------------------=
----------------------------------=20
 Click here to submit your feature request.=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
=20
---- on Wed, 27 Mar 2024 23:11:26 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Wed, Mar 27, 2024 at 11:03=E2=80=AFPM Muhamad Mulyadi wrote:=20
> Hi Bapak Ammar,=20
>=20
> Menanggapi email yang disampaikan, Baik Pak, perihal tersebut apakah dapa=
t dicoba stop - start server terlebih dahulu melalui portal?=20
>=20
> Lalu setelah di restart dapat dicek kembali via console, apabila masih ke=
ndala dapat menghubungi kami kembali.=20
=20
Saya sudah coba klik Tombol Stop, Restart dan Pause semua tidak bisa,=20
status tetap running. Sudah berkali-kali saya klik hasilnya tetap=20
sama. Tidak ada error ketika klik tombol di portalnya, tapi status=20
tetap running dan tidak bisa mati.=20
=20
Di sisi lain ketika masuk ke VNC juga ada menu hard stop, shutdown,=20
hard reset, semuanya error HTTP 503 ketika diklik.=20
=20
Cek lampiran terkait error 503 yang saya alami.=20
=20
--=20
Ammar Faizi=20
=20

------=_Part_67945_1044820058.1711556509923
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Bapak Ammar,</span><br></div><div><div style=3D"font-size: 13px; =
font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size=
: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"f=
ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><b=
r></div><div>Menanggapi email yang disampaikan, Baik Pak, perihal kendala p=
ada salah satu NEO Lite tersebut akan kami lakukan pengcekan dahulu.<br></d=
iv><div><br></div><div>Mohon berkenan menunggu informasi selanjutnya.<br></=
div><div><br></div><div>Sekian informasi yang disampaikan.</div><div><br></=
div><div>Terima kasih atas informasi dan kerjasamanya.<br></div><div><br></=
div><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, =
sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, V=
erdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helv=
etica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Ari=
al, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-fam=
ily: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; =
font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size=
: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"f=
ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div st=
yle=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"=
><div><div><div><div><font face=3D"Arial, Helvetica, Verdana, sans-serif"><=
span style=3D"font-size: 13px"><b><i>*  Penilaian  Anda sangat membantu per=
baikan dan evaluasi pelayanan kami.  Ketika  tiket pengaduan Anda kami tutu=
p akan ada otomatis link survei  kepuasan  pelanggan di mailbox Anda. Mohon=
 untuk memberikan penilaian  Anda.</i></b></span></font><br></div><div><br>=
</div></div></div></div></div></div></div></div></div></div></div></div></d=
iv><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, s=
ans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Ve=
rdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helve=
tica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Aria=
l, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-fami=
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ont-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size:=
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le=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif">=
<div><div><div><div>Regards</div><div><br></div><div>Mulyadi</div><div>Prod=
uct Operation Support</div><div>-------------------------------------------=
----------------</div><div><b>PT. Biznet Gio Nusantara</b></div><div>MidPla=
za 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.</=
div><div>-----------------------------------------------------------</div><=
div><br></div><div><b style=3D"font-family: tahoma, sans-serif, Arial, Helv=
etica; letter-spacing: 0.14px">Click&nbsp;<a target=3D"_blank" rel=3D"noref=
errer" href=3D"https://forms.office.com/r/4ng3dpwnBM" style=3D"cursor: poin=
ter; outline: none 0px; color: rgb(0, 163, 254)">here</a>&nbsp;to submit yo=
ur feature request.</b></div><div><br></div><div>The   information containe=
d in this electronic message and any attachments  to  this message are inte=
nded for the exclusive use of the addressee(s)  and  may contain proprietar=
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div></div></div><div title=3D"sign_holder::end"></div><div><br>---- on Wed,=
 27 Mar 2024 23:11:26 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuw=
eeb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequote:::"></div><=
div><blockquote style=3D"border-left: 1px dotted rgb(229, 229, 229); margin=
-left: 5px; padding-left: 5px" spellcheck=3D"false"><div><div>On Wed, Mar 2=
7, 2024 at 11:03=E2=80=AFPM Muhamad Mulyadi wrote:
<br>&gt; Hi Bapak Ammar,
<br>&gt;
<br>&gt; Menanggapi email yang disampaikan, Baik Pak, perihal tersebut apak=
ah dapat dicoba stop - start server terlebih dahulu melalui portal?
<br>&gt;
<br>&gt; Lalu setelah di restart dapat dicek kembali via console, apabila m=
asih kendala dapat menghubungi kami kembali.
<br>
<br>Saya sudah coba klik Tombol Stop, Restart dan Pause semua tidak bisa,
<br>status tetap running. Sudah berkali-kali saya klik hasilnya tetap
<br>sama. Tidak ada error ketika klik tombol di portalnya, tapi status
<br>tetap running dan tidak bisa mati.
<br>
<br>Di sisi lain ketika masuk ke VNC juga ada menu hard stop, shutdown,
<br>hard reset, semuanya error HTTP 503 ketika diklik.
<br>
<br>Cek lampiran terkait error 503 yang saya alami.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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