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Date: Wed, 27 Mar 2024 15:49:20 -0700
From: Rico Dwi Setiawan <support@biznetgio.com>
Reply-To: support@biznetgio.com
To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
Cc: <support@biznetgio.com>,
	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
	"yusuf hadiwinata" <yusuf@biznetgio.com>,
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------=_Part_3203324_442904067.1711579760638
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Hi Pak Ammar,
=20
 Selamat pagi.
=20
 Menanggapi email yang disampaikan, terimakasih informasinya. Mengenai peri=
hal tersebut telah kami tambahkan pada backup kami.
=20
 Lalu mengenai verifikasi gagal backup tidaknya dapat diketahui apabila jad=
wal backup telah berjalan, sehingga untuk saat ini backup tersebut sedang k=
ami lakukan penjadwalan backup untuk mendapatkan hasil dari verifikasi ters=
ebut apakah berhasil tidaknya.
=20
 Sekian informasi yang dapat kami sampaikan.
=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti=
ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p=
elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.
=20
 Regards=20
=20
 Rico Dwi S.
 Product Operation Support=20
 ---------------------------------------------------
 PT. Biznet Gio Nusantara
 MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indon=
esia.
 ---------------------------------------------------
=20
 Click here to submit your feature request
=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
---- on Thu, 28 Mar 2024 05:37:05 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Thu, Mar 28, 2024 at 5:32=E2=80=AFAM Rico Dwi Setiawan wrote:=20
> Menanggapi email yang disampaikan, mengenai kendala error pada https://kb=
.acronis.com/content/73495?ckattempt=3D1 dikarenakan terdapat kendala tidak=
 dapat melakukan load SnapApi modul. Lalu apabila kami kami cek dari captur=
e seblelumnya tidak tedapat error Load SnapApi module. Dan tedapat error :=
=20
>=20
> Pada error yang didapati tersebut dapat melakukan klik Ok, sehingga nanti=
nya akan melanjutkan pada step installation service backup. Lalu pada tiket=
 sebelumnya Bapak telah melakukan instalasi agent dan mendapatkan Code Back=
up (Registration Code).=20
=20
Ok, ini saya jalankan lagi, code berikut:=20
=20
Registration code: XTCH-LBZG (expires in 00:59:45)=20
=20
Kalau begitu, apakah implikasinya backup dengan software ini tetap=20
bisa berjalan meskipun gagal install kernel module?=20
Dan jika bisa, bagaimana cara verifikasinya?=20
=20
Terima kasih.=20
=20
--=20
Ammar Faizi=20
=20

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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Pak Ammar,</span><br></div><div><div style=3D"font-size: 13px; fo=
nt-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: =
13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"fon=
t-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><spa=
n style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></di=
v><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour">Sela=
mat pagi.</span><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530col=
our"><br></span></div><div><br></div><div><span style=3D"color: rgb(0, 0, 0=
)" class=3D"x_759991530colour">Menanggapi email yang disampaikan, terimakas=
ih informasinya. Mengenai perihal tersebut telah kami tambahkan pada backup=
 kami.</span><br></div><div><br></div><div><span style=3D"color: rgb(0, 0, =
0)" class=3D"x_759991530colour">Lalu mengenai verifikasi gagal backup tidak=
nya dapat diketahui apabila jadwal backup telah berjalan, sehingga untuk sa=
at ini backup tersebut sedang kami lakukan penjadwalan backup untuk mendapa=
tkan hasil dari verifikasi tersebut apakah berhasil tidaknya.</span><span s=
tyle=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></div><=
div><br></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530=
colour">Sekian informasi yang dapat kami sampaikan.</span><span style=3D"co=
lor: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></div><div><span =
style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></div>=
<div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour">Terima=
 kasih atas informasi dan kerjasamanya.</span><span style=3D"color: rgb(0, =
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ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div st=
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><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br><=
/span></div><div style=3D"font-size: 13px; font-family: Arial, Helvetica, V=
erdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helv=
etica, Verdana, sans-serif"><div><div style=3D"font-size: 13px; font-family=
: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; fon=
t-family: Arial, Helvetica, Verdana, sans-serif"><div><div><b><i><span styl=
e=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour">Penilaian    Anda san=
gat membantu perbaikan dan evaluasi pelayanan kami. Ketika    tiket pengadu=
an Anda kami tutup akan ada otomatis link survei kepuasan    pelanggan di m=
ailbox Anda. Mohon untuk memberikan penilaian Anda.</span></i></b><span sty=
le=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></div><di=
v><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></spa=
n></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour=
">Regards</span></div><div><span style=3D"color: rgb(0, 0, 0)" class=3D"x_7=
59991530colour"><br></span></div><div><span style=3D"color: rgb(0, 0, 0)" c=
lass=3D"x_759991530colour"><br></span></div><div><span style=3D"color: rgb(=
0, 0, 0)" class=3D"x_759991530colour">Rico Dwi S.</span><span style=3D"colo=
r: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></div><div><span st=
yle=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour">Product Operation S=
upport </span><span style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colou=
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991530colour">---------------------------------------------------</span><sp=
an style=3D"color: rgb(0, 0, 0)" class=3D"x_759991530colour"><br></span></d=
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/div></div></div></div><div title=3D"sign_holder::end"></div><div><br>---- =
on Thu, 28 Mar 2024 05:37:05 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaiz=
i2@gnuweeb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequote:::">=
</div><div><blockquote style=3D"border-left: 1px dotted rgb(229, 229, 229);=
 margin-left: 5px; padding-left: 5px" spellcheck=3D"false"><div><div>On Thu=
, Mar 28, 2024 at 5:32=E2=80=AFAM Rico Dwi Setiawan wrote:
<br>&gt; Menanggapi email yang disampaikan, mengenai kendala error pada htt=
ps://kb.acronis.com/content/73495?ckattempt=3D1 dikarenakan terdapat kendal=
a tidak dapat melakukan load SnapApi modul. Lalu apabila kami kami cek dari=
 capture seblelumnya tidak tedapat error Load SnapApi module. Dan tedapat e=
rror :
<br>&gt;
<br>&gt; Pada error yang didapati tersebut dapat melakukan klik Ok, sehingg=
a nantinya akan melanjutkan pada step installation service backup. Lalu pad=
a tiket sebelumnya Bapak telah melakukan instalasi agent dan mendapatkan Co=
de Backup (Registration Code).
<br>
<br>Ok, ini saya jalankan lagi, code berikut:
<br>
<br>Registration code: XTCH-LBZG (expires in 00:59:45)
<br>
<br>Kalau begitu, apakah implikasinya backup dengan software ini tetap
<br>bisa berjalan meskipun gagal install kernel module?
<br>Dan jika bisa, bagaimana cara verifikasinya?
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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