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Wed, 27 Mar 2024 19:53:51 +0000 Date: Wed, 27 Mar 2024 12:53:47 -0700 From: Rico Dwi Setiawan Reply-To: support@biznetgio.com To: "Ammar Faizi" Cc: , "alviro iskandar setiawan" , "aldy prastyo" , "michael william jonathan" , "matthew patrick" , "gnu/weeb mailing list" Message-Id: In-Reply-To: References: Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite Content-Type: multipart/alternative; boundary="----=_Part_3167294_1550602031.1711569227828" User-Agent: Zoho Mail X-Mailer: Zoho Mail X-ClientProxiedBy: MW4PR04CA0035.namprd04.prod.outlook.com (2603:10b6:303:6a::10) To TYUPR06MB5876.apcprd06.prod.outlook.com (2603:1096:400:35e::5) MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: TYUPR06MB5876:EE_|SI2PR06MB5220:EE_ X-MS-Office365-Filtering-Correlation-Id: 4fd1cb27-99a5-4205-20cf-08dc4e97a058 X-LD-Processed: a90a0e5d-708f-46cd-a380-a0ae4356e617,ExtAddr X-MS-Exchange-SenderADCheck: 1 X-MS-Exchange-AntiSpam-Relay: 0 X-Microsoft-Antispam: BCL:0; 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charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Pak Ammar, =20 Selamat malam. =20 Menanggapi email yang disampaikan, mengenai proses restart saat ini sedang= kami koordinasikan dengan Tim Terkait ya Pak. Apabila telah terdapat updat= e akan kami informasikan kembali pada tiket ini. =20 Mohon berkenan menunggu update selanjutnya dari sisi kami. =20 Sekian informasi yang dapat kami sampaikan. =20 Terima kasih atas informasi dan kerjasamanya. =20 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti= ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p= elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. =20 Regards=20 =20 Rico Dwi S. Product Operation Support=20 --------------------------------------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indon= esia. --------------------------------------------------- =20 Click here to submit your feature request =20 The information contained in this electronic message and any attachments t= o this message are intended for the exclusive use of the addressee(s) and m= ay contain proprietary, confidential or privileged information. If you are = not the intended recipient, you should not disseminate, distribute or copy = this e-mail. Please notify the sender immediately and destroy all copies of= this message and any attachments.=20 =20 =20 ---- on Thu, 28 Mar 2024 02:40:31 +0700 "Ammar Faizi" wrote ----=20 On Thu, Mar 28, 2024 at 1:03=E2=80=AFAM Rico Dwi Setiawan wrote:=20 > Hi Pak Ammar,=20 >=20 > Selamat malam.=20 >=20 > Menanggapi email yang disampaikan, terimakasih konfirmasinya. Mengenai pe= rihal tersebut kami proses terlebih dahulu.=20 >=20 > Mohon berkenan menunggu update selanjutnya dari sisi kami.=20 =20 Halo Pak Rico,=20 =20 Bagaimana updatenya?=20 =20 Sampai sekarang cgk003 sudah down lebih dari 3 jam.=20 =20 Tolong jelaskan apa yang sedang dilakukan di sisi Anda. Kenapa restart=20 server begitu lama? Ada masalah apa?=20 =20 Ini kondisi yang tidak wajar dan merugikan, saya mohon untuk berikan=20 penjelasan teknis. Sekilas dari error di VNC (HTTP 503) saya asumsikan=20 ini error dari backend Biznet Gio.=20 =20 Terima kasih.=20 =20 --=20 Ammar Faizi=20 =20 ------=_Part_3167294_1550602031.1711569227828 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable
Hi Pak Ammar,

Selamat malam.

<= /div>
Menanggapi e= mail yang disampaikan, mengenai proses restart saat ini sedang kami koordin= asikan dengan Tim Terkait ya Pak. Apabila telah terdapat update akan kami i= nformasikan kembali pada tiket ini.

Mohon berkenan menunggu update selanjutnya dari sisi ka= mi.
<= /div>

<= /div>
Sekian infor= masi yang dapat kami sampaikan.

Terima kasih atas informasi dan kerjasamanya.
Penilaian Anda sangat memba= ntu perbaikan dan evaluasi pelayanan kami. Ketika tiket pengaduan Anda k= ami tutup akan ada otomatis link survei kepuasan pelanggan di mailbox An= da. Mohon untuk memberikan penilaian Anda.

Regards


Rico Dwi S.
Product Operation Support
------------------------------= ---------------------
PT. Biznet Gio Nusantara
MidPlaza 1, 7th Floor. Jl. Jend. Sudirm= an Kav 10-11. Jakarta 10220 - Indonesia.
-------------------------------------------------= --

<= /div>
Click here to submit your feature request

The information contai= ned in this electronic message and any attachments to this message are = intended for the exclusive use of the addressee(s) and may contain prop= rietary, confidential or privileged information. If you are not the int= ended recipient, you should not disseminate, distribute or copy this e-= mail. Please notify the sender immediately and destroy all copies of th= is message and any attachments.



---- on Thu, 28 Mar 2024 02:40:31 +0700 = "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ----
On Thu, Mar 28, 2024 at 1:03=E2=80=AFAM Rico= Dwi Setiawan wrote:
> Hi Pak Ammar,
>
> Selamat malam.
>
> Menanggapi email yang disampaikan, terimakasih konfirmasinya. Meng= enai perihal tersebut kami proses terlebih dahulu.
>
> Mohon berkenan menunggu update selanjutnya dari sisi kami.

Halo Pak Rico,

Bagaimana updatenya?

Sampai sekarang cgk003 sudah down lebih dari 3 jam.

Tolong jelaskan apa yang sedang dilakukan di sisi Anda. Kenapa restart
server begitu lama? Ada masalah apa?

Ini kondisi yang tidak wajar dan merugikan, saya mohon untuk berikan
penjelasan teknis. Sekilas dari error di VNC (HTTP 503) saya asumsikan
ini error dari backend Biznet Gio.

Terima kasih.

--=20
Ammar Faizi


= ------=_Part_3167294_1550602031.1711569227828--