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Date: Wed, 27 Mar 2024 08:23:57 -0700
From: Muhamad Mulyadi <support@biznetgio.com>
Reply-To: support@biznetgio.com
To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
Cc: <support@biznetgio.com>,
	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
	"aldy prastyo" <dipras@gnuweeb.org>,
	"michael william jonathan" <moe@gnuweeb.org>,
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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------=_Part_47974_772730660.1711553037373
Content-Type: text/plain; charset="utf-8"
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Hi Bapak Amar,
=20
 Menanggapi email yang disampaikan, pada saat instalasi agent backup apabil=
a terdapat alert / warning kiranya dapat dilanjutkan installasi nya dengan =
tekan next / ok / conitnue saja Pak, nantinya installasi akan tetap berjala=
n dengan mencari library atau package lainnya.
=20
 Sekian informasi yang disampaikan.=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 * Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ke=
tika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan=
 pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.
=20
 Regards=20
 Mulyadi Product Operation Support ----------------------------------------=
------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jen=
d. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. -------------------------=
----------------------------------=20
 Click here to submit your feature request.=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
=20
---- on Wed, 27 Mar 2024 22:18:52 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Wed, Mar 27, 2024 at 10:08=E2=80=AFPM Muhamad Mulyadi wrote:=20
> Menanggapi email yang disampaikan, apabila terkendala saat download insta=
ll agent gio backup, silakan dapat dicoba dengan perintah dan url berikut p=
ada VPS=20
>=20
> wget https://baas.biznetgiocloud.com/download/u/baas/4.0/24.2.37373/Cyber=
Protect_AgentForLinux_x86_64.bin=20
>=20
> Kemudian lanjutkan installasi agent backup sesuai panduan yang diberikan =
sebelumnya.=20
=20
Halo Pak Mulyadi,=20
=20
Saya sudah berhasil mendownload program agent-nya, setelah itu saya=20
sudah lakukan chmod +x dan jalankan programnya, saya juga sudah pilih=20
Agent for Linux, namun setelah itu gagal dengan error berikut ini:=20
=20
Error=20
Automatic installation of the kernel module has failed.=20
=20
Untuk lebih jelasnya, cek screenshot yang terlampir.=20
=20
Bagaimana cara mengatasi masalah tersebut?=20
=20
Terima kasih.=20
=20
--=20
Ammar Faizi=20
=20

------=_Part_47974_772730660.1711553037373
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Bapak Amar,</span><br></div><div><div style=3D"font-size: 13px; f=
ont-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size:=
 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"fo=
nt-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><br=
></div><div>Menanggapi email yang disampaikan, pada saat instalasi agent ba=
ckup apabila terdapat alert / warning kiranya dapat dilanjutkan installasi =
nya dengan tekan next / ok / conitnue saja Pak, nantinya installasi akan te=
tap berjalan dengan mencari library atau package lainnya.<br></div><div><br=
></div><div>Sekian informasi yang disampaikan.</div><div><br></div><div>Ter=
ima kasih atas informasi dan kerjasamanya.<br></div><div><br></div><div sty=
le=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif">=
<div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans=
-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verda=
na, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetic=
a, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, =
Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family:=
 Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font=
-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13=
px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-=
size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><div><=
div><div><font face=3D"Arial, Helvetica, Verdana, sans-serif"><span style=
=3D"font-size: 13px"><b><i>*  Penilaian  Anda sangat membantu perbaikan dan=
 evaluasi pelayanan kami.  Ketika  tiket pengaduan Anda kami tutup akan ada=
 otomatis link survei  kepuasan  pelanggan di mailbox Anda. Mohon untuk mem=
berikan penilaian  Anda.</i></b></span></font><br></div><div><br></div></di=
v></div></div></div></div></div></div></div></div></div></div></div><div st=
yle=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"=
><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, san=
s-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verd=
ana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helveti=
ca, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial,=
 Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family=
: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; fon=
t-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 1=
3px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font=
-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><div>=
<div><div>Regards</div><div><br></div><div>Mulyadi</div><div>Product Operat=
ion Support</div><div>-----------------------------------------------------=
------</div><div><b>PT. Biznet Gio Nusantara</b></div><div>MidPlaza 1, 7th =
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</div><div title=3D"sign_holder::end"></div><div><br>---- on Wed, 27 Mar 20=
24 22:18:52 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@gnuweeb.org&gt=
; </b> wrote ---- <br></div><div title=3D"beforequote:::"></div><div><block=
quote style=3D"border-left: 1px dotted rgb(229, 229, 229); margin-left: 5px=
; padding-left: 5px" spellcheck=3D"false"><div><div>On Wed, Mar 27, 2024 at=
 10:08=E2=80=AFPM Muhamad Mulyadi wrote:
<br>&gt; Menanggapi email yang disampaikan, apabila terkendala saat downloa=
d install agent gio backup, silakan dapat dicoba dengan perintah dan url be=
rikut pada VPS
<br>&gt;
<br>&gt; wget https://baas.biznetgiocloud.com/download/u/baas/4.0/24.2.3737=
3/CyberProtect_AgentForLinux_x86_64.bin
<br>&gt;
<br>&gt; Kemudian lanjutkan installasi agent backup sesuai panduan yang dib=
erikan sebelumnya.
<br>
<br>Halo Pak Mulyadi,
<br>
<br>Saya sudah berhasil mendownload program agent-nya, setelah itu saya
<br>sudah lakukan chmod +x dan jalankan programnya, saya juga sudah pilih
<br>Agent for Linux, namun setelah itu gagal dengan error berikut ini:
<br>
<br>Error
<br>Automatic installation of the kernel module has failed.
<br>
<br>Untuk lebih jelasnya, cek screenshot yang terlampir.
<br>
<br>Bagaimana cara mengatasi masalah tersebut?
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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