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Wed, 27 Mar 2024 21:26:55 +0000 Date: Wed, 27 Mar 2024 14:26:50 -0700 From: Rico Dwi Setiawan Reply-To: support@biznetgio.com To: "Ammar Faizi" Cc: , "alviro iskandar setiawan" , "yusuf hadiwinata" , "aldy prastyo" , "michael william jonathan" , "matthew patrick" , "gnu/weeb mailing list" Message-Id: In-Reply-To: References: Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite Content-Type: multipart/alternative; boundary="----=_Part_155788_607217433.1711574810957" User-Agent: Zoho Mail X-Mailer: Zoho Mail X-ClientProxiedBy: MW4PR04CA0340.namprd04.prod.outlook.com (2603:10b6:303:8a::15) To TYUPR06MB5876.apcprd06.prod.outlook.com (2603:1096:400:35e::5) MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: TYUPR06MB5876:EE_|TYSPR06MB6543:EE_ X-MS-Office365-Filtering-Correlation-Id: d5971482-5344-4ee7-2eaf-08dc4ea4a01f X-LD-Processed: a90a0e5d-708f-46cd-a380-a0ae4356e617,ExtAddr X-MS-Exchange-SenderADCheck: 1 X-MS-Exchange-AntiSpam-Relay: 0 X-Microsoft-Antispam: BCL:0; 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charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Pak Ammar, =20 Selamat malam. =20 Terimakasih telah menunggu update dari kami. =20 Menanggapi email yang disampaikan, terimakasih informasinya. Mengenai peri= hala tersebut akan kami jadwalkan ulang untuk backup neo lite nya Pak. =20 Sekian informasi yang dapat kami sampaikan. =20 Terima kasih atas informasi dan kerjasamanya. =20 Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Keti= ka tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan p= elanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda. =20 Regards=20 =20 Rico Dwi S. Product Operation Support=20 --------------------------------------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indon= esia. --------------------------------------------------- =20 Click here to submit your feature request =20 The information contained in this electronic message and any attachments t= o this message are intended for the exclusive use of the addressee(s) and m= ay contain proprietary, confidential or privileged information. If you are = not the intended recipient, you should not disseminate, distribute or copy = this e-mail. Please notify the sender immediately and destroy all copies of= this message and any attachments.=20 =20 =20 ---- on Thu, 28 Mar 2024 04:21:18 +0700 "Ammar Faizi" wrote ----=20 On Thu, Mar 28, 2024 at 4:13=E2=80=AFAM Rico Dwi Setiawan wrote:=20 > Menanggapi email yang disampaikan, mengenai backup yang dilakukan pada NE= O Lite saat ini menggunakan metode backup yang dilakukan pada sisi kami ses= uai dengan informasi dari Bapak Yusuf sebelumnya. Sehingga tidak lagi mengg= unakan code backup yang dilakukan sebelumnya.=20 >=20 > Mohon konfirmasi kembali apakah ingin dilakukan jadwal ulang backup Pak?= =20 =20 Baik, confirm, mohon jadwalkan ulang backup.=20 =20 > Kemudian mengenai kendala server tidak dapat diakses sebelumnya, saat ini= dapat dicoba kembali ya Pak.=20 =20 Untuk server sekarang sudah bisa diakses kembali, terima kasih.=20 Mengetahui proses backup tidak lagi menggunakan acronis, maka masalah=20 sudah selesai.=20 =20 ----------------=20 [Method aside, hanya informasi tambahan]=20 =20 Setelah saya googling terkait error tersebut, ternyata acronis tidak=20 support kernel versi 6.x.=20 =20 Di sini saya pakai kernel 6.8.1=20 =20 root@cgk003:~# uname -r=20 6.8.1-af-server-2024-03-19-g760d1c206de8=20 =20 Jadi tadi gagal install kernel module dan acronisnya juga gagal.=20 =20 Referensi acronis tidak support kernel 6.x:=20 https://kb.acronis.com/content/73495=20 =20 Perlu dicatat bahwa Linux kernel terbaru sekarang ada di versi 6.9-rc1.=20 =20 Acronis jelas tidak cocok diterapkan untuk backup semua data user.=20 Saya harap metode yang disebutkan Pak Yusuf tadi tidak kernel=20 dependent. Saya serahkan detailnya ke pihak Biznet.=20 =20 Thank you so much!=20 =20 --=20 Ammar Faizi=20 =20 ------=_Part_155788_607217433.1711574810957 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable
Hi Pak Ammar,

Selama= t malam.

Terimakasih telah menunggu update dari kami.<= span style=3D"color: rgb(0, 0, 0)" class=3D"x_57882062colour">
Menanggapi email yang disampaikan,  terimakasih informasinya. M= engenai perihala tersebut akan kami jadwalkan ulang untuk backup neo lite n= ya Pak.

Sekian informasi yang dapat kami sampaikan.
=
Terima kasih atas informasi dan kerjasamanya.

= Penila= ian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ketika = tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan = pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.

Regards


Rico Dwi S.
= Product Oper= ation Support
---------------------------------------------------
PT. Biznet Gio Nusantara
MidPlaza 1, 7th Floor. Jl= . Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia.
---------------= ------------------------------------

Click he= re to submit your feature request

The = information contained in this electronic message and any attachments to= this message are intended for the exclusive use of the addressee(s) an= d may contain proprietary, confidential or privileged information. If y= ou are not the intended recipient, you should not disseminate, distribu= te or copy this e-mail. Please notify the sender immediately and destro= y all copies of this message and any attachments.



---- on Thu, 2= 8 Mar 2024 04:21:18 +0700 "Ammar Faizi"<ammarfaizi2@gnuwee= b.org> wrote ----
On Thu, Mar 28,= 2024 at 4:13=E2=80=AFAM Rico Dwi Setiawan wrote:
> Menanggapi email yang disampaikan, mengenai backup yang dilakukan = pada NEO Lite saat ini menggunakan metode backup yang dilakukan pada sisi k= ami sesuai dengan informasi dari Bapak Yusuf sebelumnya. Sehingga tidak lag= i menggunakan code backup yang dilakukan sebelumnya.
>
> Mohon konfirmasi kembali apakah ingin dilakukan jadwal ulang backu= p Pak?

Baik, confirm, mohon jadwalkan ulang backup.

> Kemudian mengenai kendala server tidak dapat diakses sebelumnya, s= aat ini dapat dicoba kembali ya Pak.

Untuk server sekarang sudah bisa diakses kembali, terima kasih.
Mengetahui proses backup tidak lagi menggunakan acronis, maka masalah
sudah selesai.

----------------
[Method aside, hanya informasi tambahan]

Setelah saya googling terkait error tersebut, ternyata acronis tidak
support kernel versi 6.x.

Di sini saya pakai kernel 6.8.1

root@cgk003:~# uname -r
6.8.1-af-server-2024-03-19-g760d1c206de8

Jadi tadi gagal install kernel module dan acronisnya juga gagal.

Referensi acronis tidak support kernel 6.x:
https://kb.acronis.com/content/73495

Perlu dicatat bahwa Linux kernel terbaru sekarang ada di versi 6.9-rc1.

Acronis jelas tidak cocok diterapkan untuk backup semua data user.
Saya harap metode yang disebutkan Pak Yusuf tadi tidak kernel
dependent. Saya serahkan detailnya ke pihak Biznet.

Thank you so much!

--=20
Ammar Faizi


= ------=_Part_155788_607217433.1711574810957--