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Date: Wed, 27 Mar 2024 09:03:45 -0700
From: Muhamad Mulyadi <support@biznetgio.com>
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To: "Ammar Faizi" <ammarfaizi2@gnuweeb.org>
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	"alviro iskandar setiawan" <alviro.iskandar@gnuweeb.org>,
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Subject: Re:[## 346553 ##] Permohonan Backup NEO Lite
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------=_Part_62043_1047317444.1711555425969
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Hi Bapak Ammar,
=20
 Menanggapi email yang disampaikan, Baik Pak, perihal tersebut apakah dapat=
 dicoba stop - start server terlebih dahulu melalui portal?
=20
 Lalu setelah di restart dapat dicek kembali via console, apabila masih ken=
dala dapat menghubungi kami kembali.=20
 Kami menunggu informasi selanjutnya.
=20
 Sekian informasi yang disampaikan.=20
 Terima kasih atas informasi dan kerjasamanya.
=20
 * Penilaian Anda sangat membantu perbaikan dan evaluasi pelayanan kami. Ke=
tika tiket pengaduan Anda kami tutup akan ada otomatis link survei kepuasan=
 pelanggan di mailbox Anda. Mohon untuk memberikan penilaian Anda.=20
 Regards=20
 Mulyadi Product Operation Support ----------------------------------------=
------------------- PT. Biznet Gio Nusantara MidPlaza 1, 7th Floor. Jl. Jen=
d. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. -------------------------=
----------------------------------=20
 Click here to submit your feature request.=20
 The information contained in this electronic message and any attachments t=
o this message are intended for the exclusive use of the addressee(s) and m=
ay contain proprietary, confidential or privileged information. If you are =
not the intended recipient, you should not disseminate, distribute or copy =
this e-mail. Please notify the sender immediately and destroy all copies of=
 this message and any attachments.=20
=20
=20
=20
---- on Wed, 27 Mar 2024 22:59:53 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.o=
rg> wrote ----=20
 On Wed, Mar 27, 2024 at 10:41=E2=80=AFPM Muhamad Mulyadi wrote:=20
> Hi Bapak Ammar,=20
>=20
> Menanggapi email yang disampaikan, untuk server (cgk004) dengan Registrat=
ion code: GXCH-JLKC sudah selesai kami tambahkan.=20
>=20
> Kami tunggu untuk registratrion code VM lainnya.=20
=20
Halo Pak Mulyadi,=20
=20
Terima kasih banyak atas bantuannya untuk backup cgk004.=20
=20
Saat ini saya mengalami kendala ketika mengakses server cgk003. Server=20
tersebut tidak bisa diakses lewat SSH, lalu saya coba akses lewat=20
console di https://portal.biznetgio.com juga tidak bisa, isinya hanya=20
blank hitam saja. Saya coba restart ataupun stop via tombol di portal=20
juga tidak bisa.=20
=20
Saya tadi sempat lihat log "kernel soft lockup cpu stuck" di console=20
sebelum jadi blank hitam seperti ini (ketika hendak login tty).=20
=20
Cek screenshot yang terlampir untuk lihat kondisi console saat ini.=20
Apakah bisa dibantu untuk hard reboot? Karena tombol di VNC dan di=20
portal tidak berhasil untuk restart servernya.=20
=20
Name: cgk003=20
IP server: 103.127.97.181=20
=20
Terima kasih.=20
=20
--=20
Ammar Faizi=20
=20

------=_Part_62043_1047317444.1711555425969
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div style=3D"font-size: 13px; font-family: Arial, Helvetica, sa=
ns-serif"><div><span style=3D"font-family: Arial, Helvetica, Verdana, sans-=
serif">Hi Bapak Ammar,</span><br></div><div><div style=3D"font-size: 13px; =
font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size=
: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"f=
ont-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div><b=
r></div><div>Menanggapi email yang disampaikan, Baik Pak, perihal tersebut =
apakah dapat dicoba stop - start server terlebih dahulu melalui portal?<br>=
</div><div><br></div><div>Lalu setelah di restart dapat dicek kembali via c=
onsole, apabila masih kendala dapat menghubungi kami kembali.</div><div><br=
></div><div>Kami menunggu informasi selanjutnya.<br></div><div><br></div><d=
iv>Sekian informasi yang disampaikan.</div><div><br></div><div>Terima kasih=
 atas informasi dan kerjasamanya.<br></div><div><br></div><div style=3D"fon=
t-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div styl=
e=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><=
div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-=
serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdan=
a, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica=
, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, H=
elvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: =
Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-=
family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13p=
x; font-family: Arial, Helvetica, Verdana, sans-serif"><div><div><div><div>=
<font face=3D"Arial, Helvetica, Verdana, sans-serif"><span style=3D"font-si=
ze: 13px"><b><i>*  Penilaian  Anda sangat membantu perbaikan dan evaluasi p=
elayanan kami.  Ketika  tiket pengaduan Anda kami tutup akan ada otomatis l=
ink survei  kepuasan  pelanggan di mailbox Anda. Mohon untuk memberikan pen=
ilaian  Anda.</i></b></span></font></div></div></div></div></div></div></di=
v></div></div></div></div></div></div><div style=3D"font-size: 13px; font-f=
amily: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-size: 13px=
; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D"font-si=
ze: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div style=3D=
"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-serif"><div =
style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, sans-seri=
f"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Verdana, s=
ans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helvetica, Ve=
rdana, sans-serif"><div style=3D"font-size: 13px; font-family: Arial, Helve=
tica, Verdana, sans-serif"><div style=3D"font-size: 13px; font-family: Aria=
l, Helvetica, Verdana, sans-serif"><div><div><div><div>     <div><br> </div=
></div></div><div><div>Regards</div><div><br></div><div>Mulyadi</div><div>P=
roduct Operation Support</div><div>----------------------------------------=
-------------------</div><div><b>PT. Biznet Gio Nusantara</b></div><div>Mid=
Plaza 1, 7th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia=
.</div><div>-----------------------------------------------------------</di=
v><div><br></div><div><b style=3D"font-family: tahoma, sans-serif, Arial, H=
elvetica; letter-spacing: 0.14px">Click&nbsp;<a target=3D"_blank" rel=3D"no=
referrer" href=3D"https://forms.office.com/r/4ng3dpwnBM" style=3D"cursor: p=
ointer; outline: none 0px; color: rgb(0, 163, 254)">here</a>&nbsp;to submit=
 your feature request.</b></div><div><br></div><div>The   information conta=
ined in this electronic message and any attachments  to  this message are i=
ntended for the exclusive use of the addressee(s)  and  may contain proprie=
tary, confidential or privileged information. If  you  are not the intended=
 recipient, you should not disseminate,  distribute  or copy this e-mail. P=
lease notify the sender immediately  and destroy  all copies of this messag=
e and any attachments.</div></div></div></div></div></div></div></div></div=
></div></div></div><div><br></div></div><div><br></div></div><div><br></div=
></div></div></div><div title=3D"sign_holder::end"></div><div><br>---- on W=
ed, 27 Mar 2024 22:59:53 +0700 <b> &quot;Ammar Faizi&quot;&lt;ammarfaizi2@g=
nuweeb.org&gt; </b> wrote ---- <br></div><div title=3D"beforequote:::"></di=
v><div><blockquote style=3D"border-left: 1px dotted rgb(229, 229, 229); mar=
gin-left: 5px; padding-left: 5px" spellcheck=3D"false"><div><div>On Wed, Ma=
r 27, 2024 at 10:41=E2=80=AFPM Muhamad Mulyadi wrote:
<br>&gt; Hi Bapak Ammar,
<br>&gt;
<br>&gt; Menanggapi email yang disampaikan, untuk server (cgk004) dengan Re=
gistration code: GXCH-JLKC sudah selesai kami tambahkan.
<br>&gt;
<br>&gt; Kami tunggu untuk registratrion code VM lainnya.
<br>
<br>Halo Pak Mulyadi,
<br>
<br>Terima kasih banyak atas bantuannya untuk backup cgk004.
<br>
<br>Saat ini saya mengalami kendala ketika mengakses server cgk003. Server
<br>tersebut tidak bisa diakses lewat SSH, lalu saya coba akses lewat
<br>console di https://portal.biznetgio.com juga tidak bisa, isinya hanya
<br>blank hitam saja. Saya coba restart ataupun stop via tombol di portal
<br>juga tidak bisa.
<br>
<br>Saya tadi sempat lihat log &quot;kernel soft lockup cpu stuck&quot; di =
console
<br>sebelum jadi blank hitam seperti ini (ketika hendak login tty).
<br>
<br>Cek screenshot yang terlampir untuk lihat kondisi console saat ini.
<br>Apakah bisa dibantu untuk hard reboot? Karena tombol di VNC dan di
<br>portal tidak berhasil untuk restart servernya.
<br>
<br>Name: cgk003
<br>IP server: 103.127.97.181
<br>
<br>Terima kasih.
<br>
<br>--=20
<br>Ammar Faizi
<br></div></div></blockquote></div><div><br></div></div><div id=3D"ZDeskInt=
eg"></div><br></body></html>=

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