Re:[## 9029872 ##] Biznet Home Network Issue (access to bank BCA)

[Biznet Customer Care <customer_care@biznetnetworks.com>]

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Kepada Bapak Ammar yang Kami Hormati,
 
 Kami sampaikan terkait kendala tersebut akan dilakukan pengecekan dari sisi kami, mohon kiranya dapat menunggu update selanjutnya. 
 Terima kasih atas perhatian dan kerja samanya. 
 Salam, 
 Aris Wahyudi Home Care --------------------------------------------------------------- PT. Supra Primatama Nusantara (Biznet) MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11. Jakarta 10220 - Indonesia. Phone: +62-21-57998888 Fax: +62-21-5700580 Call Biznet: 1500988 Web: www.biznetnetworks.com. --------------------------------------------------------------- Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000. 
 Biznet Internet + IPTV services are available in 110+ cities in Java, Bali, Sumatra, Batam, Kalimantan and Sulawesi islands, please visit http://www.biznetnetworks.com/fiber for complete city list. 
 Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details. 
 This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law. 
 
---- on Thu, 15 Jun 2023 17:39:08 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ---- 
 
Kepada Biznet Home Care, 
Kepada Biznet Customer Care, 
Kepada Biznet Network Operation Center Department, 
 
Saya Ammar Faizi, sebelumnya saya sudah melaporkan kendala dan 
mendapatkan tiket TT101053907. Masalah tersebut sudah berhasil dibenahi 
dan tiket sudah ditutup. Solusi dari pihak teknisi kemarin mengganti 
VLAN ID yang sebelumnya 374 diubah ke 372 (lokasi saya di Yogyakarta). 
 
Side note: 
Perubahan VLAN ID dilakukan dari pusat dan di rumah saya via teknisi 
Biznet. 
 
 
Hari ini masalah yang serupa kembali lagi. 
 
Account Info [Biznet Home 3C] 
------------------------------------- 
Nama: Ammar Faizi 
ID pelanggan: 1100000364822 
Username ONT: 555840300001 
Lokasi: Yogyakarta 
 
Masalah: 
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari 
internet banking (web), hingga aplikasi (Mobile BCA). 
 
Hasil testing: 
 
 - Tidak bisa diakses dari Biznet Home (SRC=182.253.126.223). 
 
 - Bisa diakses dari mobile data Telkomsel. 
 
 - Bisa diakses dari mobile data Indosat. 
 
 - Bisa diakses dari ISP DigitalOcean Singapore. 
 
curl via jaringan Biznet Home (182.253.126.223): 
ammarfaizi2@integral2:~$ curl -v https://ibank.klikbca.com 
* Trying 202.6.208.9:443... 
* connect to 202.6.208.9 port 443 failed: Connection timed out 
* Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out 
* Closing connection 0 
curl: (28) Failed to connect to ibank.klikbca.com port 443 after 129445 ms: Connection timed out 
 
traceroute via jaringan Biznet Home (182.253.126.223): 
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com 
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets 
 1 _gateway (10.20.0.1) 0.639 ms 0.617 ms 0.610 ms 
 2 192.168.18.1 (192.168.18.1) 1.436 ms * 1.419 ms 
 3 182.253.126.129 (182.253.126.129) 3.697 ms 3.692 ms 3.685 ms 
 4 112.78.172.230 (112.78.172.230) 12.948 ms 12.942 ms 12.937 ms 
 5 117.102.79.173 (117.102.79.173) 13.349 ms 15.373 ms 15.366 ms 
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Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih. 
 
-- 
Ammar Faizi 
 
 
 

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