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From: Ammar Faizi <[email protected]>
To: Agus Ariyanto <[email protected]>,
	Biznet Home Care <[email protected]>,
	Biznet Network Operation Center Department
	<[email protected]>
Cc: Aldi Rismawan <[email protected]>,
	Matthew Patrick <[email protected]>,
	Michael William Jonathan <[email protected]>,
	GNU/Weeb Mailing List <[email protected]>
Subject: Biznet Home Network Issue
Date: Mon, 12 Jun 2023 20:18:38 +0700	[thread overview]
Message-ID: <ZIcbLqIC1/[email protected]> (raw)


Kepada Biznet Home Care,
Kepada Biznet Network Operation Center Department,

Saya Ammar Faizi pelanggan Biznet Home 3C. Saya ingin melaporkan keluhan
yang sangat serius terhadap Biznet Home.

Nama: Ammar Faizi
ID pelanggan: 1100000364822
Username ONT: 555840300001
Nomor HP: +6285867152777
Lokasi: Yogyakarta

Saya sudah menghubungi customer service berkali-bali namun tidak pernah
dapat solusi yang nyata. Instruksi dari customer service hanya disuruh
menunggu dan dicoba kembali. Namun sampai sekarang masih bermasalah.
Saya sudah sangat bosan menghubungi customer service Biznet.

Masalah:
1. Jaringan sering bermasalah sejak Mei. Latency test dengan ping ke
Singapore sangat tinggi. Saya sudah membaca kabar tentang masalah  link
internasional yang diumumkan, namun sekarang notifikasi itu sudah hilang
dari website (saya asumsikan itu sudah fix). Tapi ditempat saya masih
sangat sering bermasalah.

Saya cek di 2 situs ini juga tidak ada notifikasi apa-apa:
https://www.biznetnetworks.com/en/support/notification
https://biznethome.net/news-media/notification/

2. IPv6 Biznet Home sering tidak bisa dipakai. Seringkali juga tidak
mendapatkan IPv6 ketika connect PPPoE. Sekalipun dapat hampir selalu
tidak bisa dipakai.

Side note: Kadang yang bisa dipakai hanya yang ber-CIDR /128 saja. Yang
dialokasikan ke banyak device dari prefix delegation /64 tidak bisa
dipakai sama sekali.

3. Tidak bisa mengakses banyak situs via HTTPS.

Terdapat banyak sekali situs yang timeout ketika diakses via HTTPS,
namun beberapa dari situs-situs tersebut bisa diakses via HTTP.

Contoh via HTTP bisa diakses:
http://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png

Tapi jika via HTTPS akan timeout:
https://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png

ammarfaizi2@integral2:~$ curl -v --max-time 15 http://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png
*   Trying 185.199.110.154:80...
* Connected to github.githubassets.com (185.199.110.154) port 80 (#0)
> GET /images/modules/profile/achievements/pair-extraordinaire-default.png HTTP/1.1
> Host: github.githubassets.com
> User-Agent: curl/7.81.0
> Accept: */*
> 
* Mark bundle as not supporting multiuse
< HTTP/1.1 301 Moved Permanently
< Connection: close
< Content-Length: 0
< Server: Varnish
< Retry-After: 0
< Location: https://github-gh-origin.s3-website-us-east-1.amazonaws.com/images/modules/profile/achievements/pair-extraordinaire-default.png
< Accept-Ranges: bytes
< Date: Mon, 12 Jun 2023 12:17:47 GMT
< Via: 1.1 varnish
< X-Served-By: cache-qpg1242-QPG
< X-Cache: HIT
< X-Cache-Hits: 0
< X-Timer: S1686572268.823459,VS0,VE0
< Access-Control-Allow-Origin: *
< Strict-Transport-Security: max-age=31536000
< 
* Closing connection 0

ammarfaizi2@integral2:~$ curl -v --max-time 15 https://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png
*   Trying 185.199.108.154:443...
* Connected to github.githubassets.com (185.199.108.154) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
* TLSv1.0 (OUT), TLS header, Certificate Status (22):
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* Operation timed out after 15001 milliseconds with 0 bytes received
* Closing connection 0
curl: (28) Operation timed out after 15001 milliseconds with 0 bytes received

List situs lainnya yang bermasalah ketika diakses via HTTPS, tapi bisa via
HTTP (kebanyakan HTTP page hanya redirect ke HTTPS, jadi sama saja tidak
bisa dipakai):

 - https://superuser.com
 - https://math.stackexchange.com
 - https://freedns.afraid.org
 - https://avatars.githubusercontent.com
 - https://bri.co.id
 - https://www.digicert.com
 - https://www.trustico.com
 - https://www.nytimes.com
 - https://www.bloomberg.com
 - https://www.allsides.com
 - https://news.yahoo.com
 - https://yahoo.com
 - https://americanfootballdatabase.fandom.com
 - https://www.cnn.com
 - masih banyak situs lainnya yang tidak saya sebutkan...

Note: Situs-situs itu tidak bisa diakses via HTTPS, tapi jika via HTTP
bisa diakses dan kebanyakan hanya akan diredirect ke HTTPS dari HTTP.

( Ini bukan hanya masalah link internasional, tapi link dalam negeri juga kena ).

Bank BCA menggunakan IP di subnet 202.6.208.0/20 dari ISP PT Angkasa
Komunikasi Global Utama. Semua service di subnet itu tidak bisa diakses
via Biznet Home. Mulai dari web hingga aplikasi mobile.

Keluhan yang juga disampaikan oleh user Biznet Home lain (Michael
William Jonathan) di CC list email ini.

Untuk Bank BCA, HTTP dan HTTPS tidak bisa diakses semua:

ammarfaizi2@integral2:~$ curl -vL --max-time 15 http://ibank.klikbca.com
*   Trying 202.6.208.9:80...
* Connected to ibank.klikbca.com (202.6.208.9) port 80 (#0)
> GET / HTTP/1.1
> Host: ibank.klikbca.com
> User-Agent: curl/7.81.0
> Accept: */*
> 
* Recv failure: Connection reset by peer
* Closing connection 0
curl: (56) Recv failure: Connection reset by peer

ammarfaizi2@integral2:~$ curl -v --max-time 15 https://ibank.klikbca.com
*   Trying 202.6.208.9:443...
* Connected to ibank.klikbca.com (202.6.208.9) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
* TLSv1.0 (OUT), TLS header, Certificate Status (22):
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* OpenSSL SSL_connect: Connection reset by peer in connection to ibank.klikbca.com:443 
* Closing connection 0
* TLSv1.0 (OUT), TLS header, Unknown (21):
* TLSv1.3 (OUT), TLS alert, decode error (562):
curl: (35) OpenSSL SSL_connect: Connection reset by peer in connection to ibank.klikbca.com:443

Mohon berikan informasi teknis tentang apa yang sebenarnya terjadi.
Tolong segera difix dan umumkan estimasi waktu yang jelas. Masalah ini
sudah terlalu lama tidak segera dibenahi dari pihak Biznet.

-- 
Ammar Faizi


             reply	other threads:[~2023-06-12 13:18 UTC|newest]

Thread overview: 5+ messages / expand[flat|nested]  mbox.gz  Atom feed  top
2023-06-12 13:18 Ammar Faizi [this message]
2023-06-13  2:16 ` Re:[## 9006852 ##] Biznet Home Network Issue [BiznetTicket#TT101053907] Biznet Home Care
2023-06-13  3:09   ` [## " Ammar Faizi
2023-06-13  6:34     ` Ammar Faizi
2023-06-15 19:28       ` Biznet Home Care

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