Re:[## 9006852 ##] Biznet Home Network Issue [BiznetTicket#TT101053907]

[Biznet Home Care <home_care@biznetnetworks.com>]

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Kepada Bapak Ammar yang Kami Hormati, 
 Selamat pagi.
 
 Menindaklanjuti pelaporan tersebut, saat ini tengah kami koordinasikan dengan tim terkait dan kami jadwalkan untuk pengecekan bersama dilokasi.
 
 Saat ini sudah kami buatkan tiket pelaporan di nomor TT101053907.
 
 Jika kami coba ping dari IP gateway Bapak ke tujuan (https://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png)terpantau terpantau reply :
 
 ping -a 182.253.88.129 185.199.108.154
Warning: The specified source address is not a local address, the ping command will not check the network connection.
PING 185.199.108.154: 56 data bytes, press CTRL_C to break
Reply from 185.199.108.154: bytes=56 Sequence=1 ttl=59 time=26 ms
Reply from 185.199.108.154: bytes=56 Sequence=2 ttl=59 time=22 ms
Reply from 185.199.108.154: bytes=56 Sequence=3 ttl=59 time=26 ms
Reply from 185.199.108.154: bytes=56 Sequence=4 ttl=59 time=25 ms
Reply from 185.199.108.154: bytes=56 Sequence=5 ttl=59 time=25 ms

--- 185.199.108.154 ping statistics ---
5 packet(s) transmitted
5 packet(s) received
0.00% packet loss
round-trip min/avg/max = 22/24/26 ms
 
 Mohon dapat menunggu informasi selanjutnya dari sisi kami.
 
 Terima kasih atas perhatian dan kerja samanya.
 
 Salam,
 
 Mochammad Allan Dayanda
 Home Care
 ---------------------------------------------------------------
 PT. Supra Primatama Nusantara (Biznet)
 MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11.
 Jakarta 10220 - Indonesia.
 Phone: +62-21-57998888 Fax: +62-21-5700580
 Call Biznet: 1500988 Web: www.biznetnetworks.com.
 ---------------------------------------------------------------
 Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
 Biznet Internet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor islands, please visit http://www.biznetnetworks.com/fiber for complete city list.
 
 Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.
 
This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law. 
 
 
 
 
 
 
 
 
 
 
 
---- on Mon, 12 Jun 2023 20:18:38 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ---- 
 
Kepada Biznet Home Care, 
Kepada Biznet Network Operation Center Department, 
 
Saya Ammar Faizi pelanggan Biznet Home 3C. Saya ingin melaporkan keluhan 
yang sangat serius terhadap Biznet Home. 
 
Nama: Ammar Faizi 
ID pelanggan: 1100000364822 
Username ONT: 555840300001 
Nomor HP: +6285867152777 
Lokasi: Yogyakarta 
 
Saya sudah menghubungi customer service berkali-bali namun tidak pernah 
dapat solusi yang nyata. Instruksi dari customer service hanya disuruh 
menunggu dan dicoba kembali. Namun sampai sekarang masih bermasalah. 
Saya sudah sangat bosan menghubungi customer service Biznet. 
 
Masalah: 
1. Jaringan sering bermasalah sejak Mei. Latency test dengan ping ke 
Singapore sangat tinggi. Saya sudah membaca kabar tentang masalah link 
internasional yang diumumkan, namun sekarang notifikasi itu sudah hilang 
dari website (saya asumsikan itu sudah fix). Tapi ditempat saya masih 
sangat sering bermasalah. 
 
Saya cek di 2 situs ini juga tidak ada notifikasi apa-apa: 
https://www.biznetnetworks.com/en/support/notification 
https://biznethome.net/news-media/notification/ 
 
2. IPv6 Biznet Home sering tidak bisa dipakai. Seringkali juga tidak 
mendapatkan IPv6 ketika connect PPPoE. Sekalipun dapat hampir selalu 
tidak bisa dipakai. 
 
Side note: Kadang yang bisa dipakai hanya yang ber-CIDR /128 saja. Yang 
dialokasikan ke banyak device dari prefix delegation /64 tidak bisa 
dipakai sama sekali. 
 
3. Tidak bisa mengakses banyak situs via HTTPS. 
 
Terdapat banyak sekali situs yang timeout ketika diakses via HTTPS, 
namun beberapa dari situs-situs tersebut bisa diakses via HTTP. 
 
Contoh via HTTP bisa diakses: 
http://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png 
 
Tapi jika via HTTPS akan timeout: 
https://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png 
 
ammarfaizi2@integral2:~$ curl -v --max-time 15 http://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png 
* Trying 185.199.110.154:80... 
* Connected to github.githubassets.com (185.199.110.154) port 80 (#0) 
> GET /images/modules/profile/achievements/pair-extraordinaire-default.png HTTP/1.1 
> Host: github.githubassets.com 
> User-Agent: curl/7.81.0 
> Accept: */* 
> 
* Mark bundle as not supporting multiuse 
< HTTP/1.1 301 Moved Permanently 
< Connection: close 
< Content-Length: 0 
< Server: Varnish 
< Retry-After: 0 
< Location: https://github-gh-origin.s3-website-us-east-1.amazonaws.com/images/modules/profile/achievements/pair-extraordinaire-default.png 
< Accept-Ranges: bytes 
< Date: Mon, 12 Jun 2023 12:17:47 GMT 
< Via: 1.1 varnish 
< X-Served-By: cache-qpg1242-QPG 
< X-Cache: HIT 
< X-Cache-Hits: 0 
< X-Timer: S1686572268.823459,VS0,VE0 
< Access-Control-Allow-Origin: * 
< Strict-Transport-Security: max-age=31536000 
< 
* Closing connection 0 
 
ammarfaizi2@integral2:~$ curl -v --max-time 15 https://github.githubassets.com/images/modules/profile/achievements/pair-extraordinaire-default.png 
* Trying 185.199.108.154:443... 
* Connected to github.githubassets.com (185.199.108.154) port 443 (#0) 
* ALPN, offering h2 
* ALPN, offering http/1.1 
* CAfile: /etc/ssl/certs/ca-certificates.crt 
* CApath: /etc/ssl/certs 
* TLSv1.0 (OUT), TLS header, Certificate Status (22): 
* TLSv1.3 (OUT), TLS handshake, Client hello (1): 
* Operation timed out after 15001 milliseconds with 0 bytes received 
* Closing connection 0 
curl: (28) Operation timed out after 15001 milliseconds with 0 bytes received 
 
List situs lainnya yang bermasalah ketika diakses via HTTPS, tapi bisa via 
HTTP (kebanyakan HTTP page hanya redirect ke HTTPS, jadi sama saja tidak 
bisa dipakai): 
 
 - https://superuser.com 
 - https://math.stackexchange.com 
 - https://freedns.afraid.org 
 - https://avatars.githubusercontent.com 
 - https://bri.co.id 
 - https://www.digicert.com 
 - https://www.trustico.com 
 - https://www.nytimes.com 
 - https://www.bloomberg.com 
 - https://www.allsides.com 
 - https://news.yahoo.com 
 - https://yahoo.com 
 - https://americanfootballdatabase.fandom.com 
 - https://www.cnn.com 
 - masih banyak situs lainnya yang tidak saya sebutkan... 
 
Note: Situs-situs itu tidak bisa diakses via HTTPS, tapi jika via HTTP 
bisa diakses dan kebanyakan hanya akan diredirect ke HTTPS dari HTTP. 
 
( Ini bukan hanya masalah link internasional, tapi link dalam negeri juga kena ). 
 
Bank BCA menggunakan IP di subnet 202.6.208.0/20 dari ISP PT Angkasa 
Komunikasi Global Utama. Semua service di subnet itu tidak bisa diakses 
via Biznet Home. Mulai dari web hingga aplikasi mobile. 
 
Keluhan yang juga disampaikan oleh user Biznet Home lain (Michael 
William Jonathan) di CC list email ini. 
 
Untuk Bank BCA, HTTP dan HTTPS tidak bisa diakses semua: 
 
ammarfaizi2@integral2:~$ curl -vL --max-time 15 http://ibank.klikbca.com 
* Trying 202.6.208.9:80... 
* Connected to ibank.klikbca.com (202.6.208.9) port 80 (#0) 
> GET / HTTP/1.1 
> Host: ibank.klikbca.com 
> User-Agent: curl/7.81.0 
> Accept: */* 
> 
* Recv failure: Connection reset by peer 
* Closing connection 0 
curl: (56) Recv failure: Connection reset by peer 
 
ammarfaizi2@integral2:~$ curl -v --max-time 15 https://ibank.klikbca.com 
* Trying 202.6.208.9:443... 
* Connected to ibank.klikbca.com (202.6.208.9) port 443 (#0) 
* ALPN, offering h2 
* ALPN, offering http/1.1 
* CAfile: /etc/ssl/certs/ca-certificates.crt 
* CApath: /etc/ssl/certs 
* TLSv1.0 (OUT), TLS header, Certificate Status (22): 
* TLSv1.3 (OUT), TLS handshake, Client hello (1): 
* OpenSSL SSL_connect: Connection reset by peer in connection to ibank.klikbca.com:443 
* Closing connection 0 
* TLSv1.0 (OUT), TLS header, Unknown (21): 
* TLSv1.3 (OUT), TLS alert, decode error (562): 
curl: (35) OpenSSL SSL_connect: Connection reset by peer in connection to ibank.klikbca.com:443 
 
Mohon berikan informasi teknis tentang apa yang sebenarnya terjadi. 
Tolong segera difix dan umumkan estimasi waktu yang jelas. Masalah ini 
sudah terlalu lama tidak segera dibenahi dari pihak Biznet. 
 
-- 
Ammar Faizi 
 
 
 
 

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