Re:[## 9035882 ##] AGAIN!! Biznet Home Network Issue (access to bank BCA)

[Biznet Home Care <home_care@biznetnetworks.com>]

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Dear Bapak Ammar.
 
 Terima kasih telah menunggu.
 
 Dapat kami informasikan, untuk kendala tersebut saat ini sudah kami lakukan pengecekan.
 
 6667 555840300001 Eth-Trunk10.372 182.253.126.105 94b2-71f4-5562
 372/- 2404:8000:1025:1C1::/64 PPPoE 
 ------------------------------------------------------------------------------ 
 Mohon kiranya dapat di coba kembali dari sisi Bapak.
 
 Demikian informasi yang dapat kami sampaikan.
 
 Atas perhatian dan kerja samanya kami ucapkan terima kasih.
 
 Salam,
 
 Irfan Hadi
Home Care ---------------------------------------------------------------
 PT. Supra Primatama Nusantara (Biznet)
 MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11.
 Jakarta 10220 - Indonesia.
 Phone: +62-21-57998888 Fax: +62-21-5700580 
 Call Biznet: 1500988 Web: www.biznetnetworks.com.
 ---------------------------------------------------------------
 Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
 Biznet Internet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor islands, please visit http://www.biznetnetworks.com/fiber for complete city list.

Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.

This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law. 
 
 
 
 
 
 
 
 
---- on Fri, 16 Jun 2023 16:09:22 +0700 Biznet Home Care<home_care@biznetnetworks.com> wrote ---- 
 Dear Bapak Ammar.
 
 Terima kasih atas infomasi yang disampaikan.
 
 Dapat kami sampaikan, terkait kendala tersebut akan kami lakukan pengecekan ke tim terkait kami, berikut tiket laporannya #TT101058992.
 
 Mohon dapat menunggu, apabila telah tersedia untuk updatenya, akan segera kami informasikan kembali.
 
 Demikian informasi yang dapat kami sampaikan.
 
 Atas perhatian dan kerja samanya kami ucapkan terima kasih.
 
 Salam,
 
 Irfan Hadi
Home Care ---------------------------------------------------------------
 PT. Supra Primatama Nusantara (Biznet)
 MidPlaza 2, 8th Floor. Jl. Jend. Sudirman Kav 10-11.
 Jakarta 10220 - Indonesia.
 Phone: +62-21-57998888 Fax: +62-21-5700580 
 Call Biznet: 1500988 Web: www.biznetnetworks.com.
 ---------------------------------------------------------------
 Biznet is an integrated digital infrastructure company in Indonesia, providing Internet, Data Center, Cloud Computing and IPTV services. We have a strong commitment to build modern infrastructure to reduce digital gap between Indonesia and other developing countries. Biznet has been operating thousands of KM state of the art Fiber Optic Network and the largest data center in Indonesia since 2000.
 Biznet Internet + IPTV services are available in 180+ cities in Java, Bali, Sumatra, Bangka, Batam, Kalimantan, Sulawesi, Flores and Timor islands, please visit http://www.biznetnetworks.com/fiber for complete city list.

Biznet GIO Cloud is The Newest Generation of Cloud Computing Service, please visit www.biznetgiocloud.com for details.

This message including any attachments, is intended only for the person authorized to receive it, therefore the recipient must maintain the confidentiality of this information in accordance with the provisions and / or policies of PT. Supra Primatama Nusantara (Biznet). If you are not the person authorized to receive this message then you must remove from your system and destroy all material or information derived from this information together with all copies and immediately notify the sender. Please note also that any disclosure, copy, distribute and / or other actions based on this information is prohibited and may violate the rule of law. 
 
 
 
 
 
 
 
 
---- on Fri, 16 Jun 2023 14:47:18 +0700 "Ammar Faizi"<ammarfaizi2@gnuweeb.org> wrote ---- 
 Kepada Biznet Home Care, 
Kepada Biznet Customer Care, 
Kepada Biznet Network Operation Center Department, 
 
Selamat siang. 
 
Masalah akses ke bank BCA terulang lagi. Tadi malam sudah bisa 
diakses, namun siang ini saya tidak bisa melakukan transaksi di BCA 
via jaringan Biznet. Apa yang sebenarnya terjadi? 
 
Tolong jangan menyalahkan server BCA lagi. Sudah terbukti server BCA 
bisa diakses dari ISP lain. 
 
Account Info [Biznet Home 3C] 
------------------------------------- 
Nama: Ammar Faizi 
ID pelanggan: 1100000364822 
Username ONT: 555840300001 
Lokasi: Yogyakarta 
 
Masalah (masih sama seperti kemarin): 
Tidak bisa mengakses situs internet banking bank BCA. Mulai dari 
internet banking (web), hingga aplikasi (Mobile BCA). 
 
Tadi malam sudah fix, tapi sekarang bermasalah lagi. Hasilnya 
selalu timeout ketika mengakses web bank BCA. 
 
Hasil testing dari berbagai ISP: 
 
 - Tidak bisa diakses dari Biznet Home (IPv4 Biznet yang mengakses: 182.253.126.78). 
 
 - Bisa diakses dari mobile data Telkomsel. 
 
 - Bisa diakses dari mobile data Indosat. 
 
 - Bisa diakses dari ISP DigitalOcean Singapore. 
 
Hasil curl: 
ammarfaizi2@integral2:~$ curl --max-time 15 -v https://ibank.klikbca.com/ 
* Trying 202.6.208.9:443... 
* Connection timed out after 15000 milliseconds 
* Closing connection 0 
curl: (28) Connection timed out after 15000 milliseconds 
 
Hasil traceroute: 
ammarfaizi2@integral2:~$ traceroute ibank.klikbca.com 
traceroute to ibank.klikbca.com (202.6.208.9), 30 hops max, 60 byte packets 
 1 _gateway (10.20.0.1) 0.719 ms 0.692 ms 0.686 ms 
 2 * 192.168.18.1 (192.168.18.1) 1.183 ms * 
 3 182.253.126.65 (182.253.126.65) 4.549 ms 4.545 ms 4.541 ms 
 4 112.78.172.230 (112.78.172.230) 4.354 ms 4.057 ms 4.753 ms 
 5 117.102.79.173 (117.102.79.173) 19.198 ms 19.178 ms 19.170 ms 
 6 218.100.36.2 (218.100.36.2) 14.017 ms * * 
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Mohon bantuannya untuk memperbaiki masalah ini. Terima kasih. 
 
-- 
Ammar Faizi 
 
 
 
 
 

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